Quality Assurance High School
Resume:
Ln.
Corpus Christi,
Tx
361-***-**** cell
VILMA VILLEGAS
Work experience 08/2007-04/2010 Attendance Clerk/Concierge's
Tuloso- Midway ISD
Maintain attendance records on a daily basis and
submit attendance reports on a timely manner to
administration. Disseminate information by use of
telephone system, email, and mail services.
Proficient in office skills, typing and grammar
usage. Handle main communications between parents
and the school, community, and teachers. Performs
daily duties which include: answering incoming
calls and being knowledgeable with all school
activities, schedules, extracurricular activities,
etc. Filing, prioritizing work, preparing teacher
packages for intersession, assist with Spanish
translation with school nurse, assistant
principle/office staff. Preparing envelopes for
mail outs like parent letters, progress reports,
etc.
08/2005-07/2006 TPA Eligibility Specialist
The Mars Group-Medical Accounts Receivable Services
McAllen, Tx
Principal Responsibilities-Interview self-pay
patients/clients and determine eligibility for a
Third Party Program. Make referrals to proper
state, county, or government agencies. Update
hospital system with proper documentation/case
notes relating the outcome of patient's
application. Follow up on patients/clients cases
for updates on patient's/clients
application/status.
9/03-11/04 Quality Assurance Monitor
Workforce Solutions-ACS Child Care Services
La Joya, Tx and McAllen, Tx
Audit 10-20 cases daily that are worked by the
eligibility case workers to ensure that client's
eligibility was determined correctly. Ensure that
case workers included the proper case notes or
documentation on every action that occurred in each
of the client's case.
CLIENT SERVICES REPRESENTATIVE CSR
Determined eligibility for potential clients that
need assistance with child care expenses.
Eligibility is determined through an interview with
the client. Income and number of children in the
household are verified to determine eligibility.
Compliance with child support is verified through
the OAG if applicable.
04/98-11/00
Texas Department of Human Services McAllen, Tx
CASEWORKER
Determined eligibility for potential clients for
benefits such as food stamps, Medicaid, TANF.
Eligibility was determined through an interview
with the client. Income, resources, citizenship,
and number of house hold members were reviewed to
determine eligibility. Maintained a caseload of
120 cases. Also conducted home visits for
incapacitated clients.
Education 1992- Graduated 1st Quarter of my class from Rio
Grande City High School.
1992-1996 attended Texas A&M in Kingsville, Tx
Completed 76 college hrs.
Major: Elementary Education/Sociology
Transcript available upon request.
Languages Bilingual in English and Spanish
Performance and Quality of Work
Excellent working skills Organized and Productive
Manage work efficiently
Dependable and good attitude Multi task
Computer literate
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