Kimberly A. Jones

*** **** ****

PO Box ***

Goodland, FL 34140

239-***-****

Objective: To continue working in a position where my customer service

skills will be utilized to maintain and create excellent client

relationships; a position in which I can be part of a team, working for the

same goal.

Employment:

2006 - 2010; M & I Marshall and Ilsley Bank, Marco Island, Florida

Customer Service Representative Supervisor

. Make approval decisions for transactions, maintain operational cash

requirements, and oversee balancing and security of the cash vault.

. Responsible for training and development of teller line staff.

. Handle daily operations of the teller line and personal banker areas and

act as a resource for all branch personnel.

. Coordinate opening and closing schedules for all branch personnel, and

approve timesheets for all non-exempt employees in the branch.

. Attend quarterly supervisor meetings and distribute the information to

branch personnel accordingly.

. Monitor and follow all policies and procedures. Pull, review, and file

various daily reports.

. Answer questions and solve problems posed by teller line and other branch

staff.

. Direct and assist branch teller staff to ensure maximum customer

satisfaction.

. Represent the bank in community affairs.

1999 - 2006; Fifth Third Bank, Marco Island, Florida

Personal Banker/Teller

. Open, service, and close accounts, and safe deposit boxes. Perform wire

transfer transactions and input loan applications.

. Assist customers and other employees with questions and problems.

. Operate a teller drawer when necessary, prepare shipments and balance the

cash vault.

. Attend chamber functions and assist in the reception set up and break

down.

1991 - 1999; Video Express, Virginia Beach, Virginia

Assistant Manager

Education:

. Frank W. Cox High School

. Tidewater Community College

. CSR Supervisor training program with M & I Bank in 2007.

. Annual Federal Compliance Training

Various Other Community Service Contributions:

. Instrumental in planning, and decorating a parade float, for three years

(2006, 2007 & 2008), to appear in the local Christmas Island Style

Parade. Motivating other employees to participate in the festivities.

. As team captain, I recruited other employees and family members to

participate in the American Cancer Society's annual Relay for Life,

raising $1500.00 in 2008 and $5200.00 in 2009.

. Served as the marketing and publicity committee member for the local

chapter of the American Cancer Society in 2009, and have been asked to

serve on the 2010 committee as the team recruiting and retention

committee member.

. Served as the Community Day coordinator for three local branches of M & I

Bank in 2008 and 2009, helping The Salvation Army sort toys, food,

toiletries, and clothing for the less fortunate in our local area.

. Organized the reception for the Marco Island Historical Society Gala at M

& I Bank by coordinating the entertainment and facilities for 100

attendees.

References Furnished On Request

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