Human Resources Customer Service
Resume:
CRAIG SMITH
**********@***.***
Flushing, New York 11354 (706)
SENIOR HUMAN RESOURCES PROFESSIONAL
Innovative Human Resources professional that offers over 13 years of success implementing and
managing strategic improvements and programs focused on achieving organizational goals. Possesses
comprehensive skills across all facets of HR function, with demonstrated strength in evaluating processes
and determining cost effective solutions to increase efficiency and improve accuracy.
HUMAN RESOURCES COMPETENCIES
Benefits & Compensation Recruitment & Retention Employee Relations
Compliance Performance Management Policies & Procedures
Worker’s Compensation Systems & Process Improvement Employment Law
Project Management Security Management Payroll
TECHNICAL SKILLS
Microsoft Office * ADP * Kronos * HRizon * PeopleSoft * TrustMark
RenCS * Report Smith * POS * Quicken
PROFESSIONAL EXPERIENCE
Human Resources Consultant – Atlanta, GA, Columbus, GA and New York, NY
Human Resources Specialist: 2001 – Present
HRC provides a human resources service on a contract/per diem basis, to small and medium size
companies, in a variety of industries.
Responsibilities: Offer Human Resources assistance to companies with various needs and limited
resources. Services include: HR Evaluations, HRIS sourcing, Benefits and Compensation Analysis and
Design, Employee Recruiting and Training, Job Analysis/Evaluations, Performance Management and
Strategic Planning. Additional services include: Developing and implementing educational tools i.e.
Employee Handbooks, Job Descriptions, Plan Summaries, Policies and Procedures.
Established performance benchmarks and goals to ensure a path to success
Streamlined policies and procedures to improve effectiveness
Developed employee manuals, job descriptions and summary plan descriptions to properly
educate employees
Initiated regular employee evaluations to monitor and improve quality of performance
Implemented a schedule of continuing education to maximize employee knowledge
Maximized the potential of employees, with limited experience, to become assets to the
company
Worked effectively with unions in negotiating contracts, handling disputes and disciplinary
actions
Successfully sourced benefit and payroll providers for companies with different budgetary
constraints
Instrumental in the restructuring of compensation for corporate sales force, reducing company
expenses
CRAIG SMITH (page 2)
Randstad North America – Atlanta, GA
Sr. Benefits Specialist: 1999 – 2001
Randstad is the 2nd largest staffing company in the world, with over 100,000 employees in North
America.
Responsibilities: Provided benefit administration and communications for both internal and external
talent, administered 2 qualified 401(k) plans, 6 non-qualified deferred compensation plans, and 2 health
and welfare plans. Collaborated regularly with senior level management and legal counsel to facilitate
compliance issues, enhance plan designs, provide benefit communications and improve overall
efficiency.
Aided with the conversion of 4 newly acquired retirement plans into the RNA Retirement Savings
Plan
Created regular reports and audits to monitor company performance, reviewed cost
effectiveness of benefit and prepared tax filings
Educated key contacts and employees on ERISA, DOL and IRS laws and regulations to ensure
compliance
Suntrust Bank, Employee Benefits Division – Atlanta, GA
Benefits Communication Specialist/Trust Officer: 1997 – 1999
Suntrust Bank is the 7th largest bank in the nation.
Responsibilities: Provided customer service and record keeping support for over 100 clients, primary
contact for three largest clients: Coca Cola, Genuine Parts and Suntrust Bank, traveled throughout the
Southeast performing benefit education meetings for over 60 clients, with nearly 100,000 plan
participants and assisted Relationship Managers to better service the clientele.
Customized benefit communication tools, using state of the art technology, to educate plan
participants with diverse demographic and educational backgrounds
EDUCATION
Bachelor of Science: University of Georgia, Athens, GA
Additional Training:
Cannon Financial Institute – Employee Benefits - University of Notre Dame, South Bend, IN
American Institute of Banking – Atlanta, GA
SunTrust Retirement Planning – Atlanta, GA
United Group Association Health and Life Insurance – Atlanta, GA
HUB International Health and Welfare Plans – New York, NY
The Art of Sales – New York, NY
Affiliation: Society for Human Resource Management
REFERENCES AVAILABLE UPON REQUEST
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