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Sales Customer Service

Location:
Kingwood, TX, 77345
Posted:
October 11, 2010

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Resume:

DANIEL J. AYERS

**** ****** ****** ****

Houston, TX 77345

281-***-****

EMAIL: abjs7w@r.postjobfree.com

________________________________________________________________________

OBJECTIVE

To secure a position where my senior level sales, customer service/client

relationship management skills can best be utilized. I excel at enhancing

client relationships and building sales and customer service teams.

SUMMARY OF QUALIFICATIONS AND EXPERIENCE

SALES:

*20 + years of progressive sales and sales management responsibilities

resulting in executive leadership roles. This to include new business

development, hiring, training and mentoring sales teams in consultative

selling approach, national account management, implementing strategic

selling solutions and processes customized for business management. Daily

interacting with sales staff and providing a highly professional and

ethical role model.

*Experienced sales team builder and motivator. Conducted field sales and

service premise visits with staff. Monitored forecasts, projections and

results to company objectives. Proven skills in developing accounts,

closing skills and customer retentions. Provided executive level presence

in problem solving and acquisition of national accounts and B2B sales

opportunities. Contract negotiations experience.

*Experience managing large budgets and department cost control. Involved in

daily, monthly and annual sales reporting and monitoring. Very familiar

with electronic marketing media. Involved in company promotion through

industry trade shows and recruiting events. Experience with coordinating

promotions and new product rollout.

Page 2

Ayers resume

CLIENT SERVICES:

*Recruit, train and develop service reps to operate with a customer-focused

mentality, developing a problem solving mindset. Interact daily between

service and sales departments to create a team environment. Encourage and

assist reps in developing more education and training as it applies to

their role within the company.

*Set standards regarding all communications between service reps and

clients. Conduct annual employee performance reviews and assist in

department scheduling and operations. Interact personally with senior level

management in client's organization to promote our presence and be

proactively involved as needed or required.

*Involved in creating customized client solutions, RFP's and growing

embedded base revenues.

Professional Experience:

Apr 07 - October 09 ACEUNICO Inc / Houston

VP / Sales & Client Services

Aceunico provided

supplies and services to the oil and gas services

industry. In my leadership role I had

responsibility for sales and service personnel

and departments in both Louisiana and Texas

locations. This included all H.R. issues, hiring,

training and mentoring personnel to achieve

personal goals as well as departmental goals. I

had 16 subordinate direct reports who were either

sales or customer service personnel. I changed

the company mindset from an order taking

mentality to one of providing business solutions

and personal service. I created and implemented

sales programs and procedures used to establish a

credible business management process. United the

sales and customer service departments to work as

a "one unit" mind set, instead of separate

entities. I acted as the company liaison to

major accounts and national account clients and

in business development opportunities. Managed

budgetary issues and expenditures. Managed off

site telemarketing efforts. Worked with other

departments to insure quality of products and

services world wide. Had sole responsibility for

all forecasting, strategic planning and problem

solving endeavors. Attended trade shows and

industry focused events.

.

Page 3

Ayers resume

Professional Experience (cont)

April 2005 - Mar 07 Quality Publishing Corp / Houston

National Sales & Marketing

Manager

Managed daily sales and

administration of national telecommunications industry periodical. This

included managing sales efforts from advertising revenue and periodical

sales. Worked extensively with national accounts clients and

telecommunications industry leaders in contract issues and negotiations.

Managed local sales personnel to personal and company goals, interacted

daily with technical web and print personnel and in marketing efforts.

Worked with legal department to insure all H.R and company policies were

enforced. Had responsibility of maintaining streamlined business and

customer service process as it applied to sales, service and problem

solving solutions. Represented company at industry events and in two

national trade show events.

2003 - Mar 2005 Clearsail

Communications Corporation / Houston

Sales & Marketing VP

Houston start-up company endeavoring to market and

sell internet filtering and monitoring products.

Starting from scratch to build a sales and marketing

effort that would promote their product line and

establish sales department processes and business

plan. Had total responsibility for sales, planning,

customer service and budgetary issues.

April 2001 - Mar03 WorldCom Corporation / Houston

National Sales and

Service Account Manager

Responsible for managing

top tier accounts and building new accounts and

revenues in a quota driven and highly competitive

environment. Responsible for maintaining premier

clients and providing optimum service in all

areas of customer requirements while adhering to

company protocols. Utilized Extensive business

development skills to attract new clients, cold

calling, sales forecasting, strategic planning

and networking to achieve personal plan goals.

Page 4

Ayers resume

Jan 1997- December 2001 Enron Corporation Omaha and Houston

Wholesale Sales Manager

Recruited by new Enron

Broadband unit to fill the position of Wholesale

Sales manager. Sold broadband in a B2B sales

environment while managing long and complicated

sales cycles. Managed international as well as

national clients and business. Extensive client

management skills were required as we dealt with

multiple corporate layers and business

requirements to finally complete a sale and

installation. Initiated RFP's, customized pricing

and plans for each proposal, negotiated contracts

and used broad problem solving skills to negate

challenges and problems.

Previous Sprint Communications / Omaha

Branch Sales and Service

Manager / Regional Sales Director

Total responsibility for Omaha branch management to

include sales staff, customer service and

administrative personnel. Hiring, training and

mentoring sales and service staff while providing

professional leadership. Managed remote sales staff in

Sioux City, Des Moines, Lincoln with routine daily

communications and monthly premise visits. Managed

region and branch to adhere to all corporate policy

requirements including H.R., budgets and legal.

Notable achievements:

. The recruitment, training and development of sales teams for

ACEUNICO Inc. Quality Publishing and Sprint.

. Manage sales team to corporate goals.

. Established executive level business relationships via major

accounts model.

. Hired, trained and supervised a group of up to 16 sales and

service personnel.

. Provided problem solving solutions for prospective clients

. Hire, train and manage virtual and home-based sales team

. Develop and manage sales programs

. Develop and manage marketing programs, materials, event support and

online promotions

Overview:

Track record of delivering strong results in sales growth, account

penetration and profitability via customer problem solving approach.

Results driven selling mindset with goal of establishing value added and

long term client relationships.

Page 5

Ayers resume

Sales education: Miller Heimann Sales Strategy, Executive Selling,

Permission Sales and Marketing, Consultative Selling, Rainmaking

Education: University of South Dakota BS/ Gen Science (premed)

Computer Competencies:

*Word

*Excel

*Goldmine

*ACT I & II

*Power Point

*Sales Force

*Outlook

*Microsoft Office

Business and personal references available upon request



Contact this candidate