Customer Service High School

Adrienne N Pitts

** ******** ****, ********, **** 43209

614-***-**** ************@*****.***

OBJECTIVE

To secure employment with a company where my skills and experience will be an asset to the business while furthering my

knowledge and abilities in the process

PROFESSIONAL SKILLS AND ACCOMPLISHMENTS

Solutions oriented professional with extensive experience in administrative duties and customer service

Proven aptitude to analyze and translate complex customer requirements and business problems

Motivated achiever who exceeds department goals and currently co-manages a team of 12 colleagues

Assists with building overall team moral and completion monthly recognition/ goal expectations

Proficient operation of Microsoft programs and applications (Excel, Word, PowerPoint, Outlook, Publisher)

Proficient operation of MAS400, First Assist, TSYS, Magnum, CUI, Lotus Notes

PROFESSIONAL EXPERIENCE

2010- Present Chase Card Services

Westerville, Ohio

Financial Services Advisor

Provides support in resolving general problems/error clarification

Uncovers opportunities to suggest products and services to help meet client financial needs for their business

Performs various administrative and technical duties for the office involving access to sensitive data

Collaborates with managers to plan team meetings, events, and team development goals

2010-2008 Waste Management of Ohio Canal Winchester,

Ohio

New Accounts Setup Consultant

Established customer accounts by negotiation and documenting service type, pricing, and area of service

Completed miscellaneous tasks and projects to aid office including creating and monitoring spreadsheets

Checked fax boxes and forwarded the information to the appropriate location, maintained office filling systems, and

prepared memoranda of findings

Communicated with customers of all backgrounds per multi-line phone system and all levels of management

2007-2005 Sprint Nextel Corporation New Albany,

Ohio

Communication Consultant

Retrieved account information by using various databases to assist customer with updated information

Communicated with consumers in retail a environment to meet the needs of their wireless accounts

Prepared and managed orders for store supplies and equipment

Assisted with development and training new employees

EDUCATION

2008- Presently Attending University of Phoenix Columbus,

Ohio

Bachelors of Science in Healthcare Administration, Anticipated Gradation December 2012, 3.03 GPA/ 4.00 GPA

Relevant Coursework: Cultural Diversity, Contemporary Business Communication, Social Science: Art of Public

Speaking, Time Management (Workshop), and Social Science: Religions of the World

1999-2003 Fort Hayes High School Columbus,

Ohio

High School Graduate

Super Honor Roll, 2001-2003

College Preparatory Certification

Specialization in Performing Arts

VOLUNTEER EXPERIENCE

Youth For A Better Image, Performing Arts Instructor, 2002-2003

Ohioana State Library, Periodical Archives Intern, Spring 2002

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