Customer Service Sales

Cassandra McIntosh

P O Box *****, Kansas City, MO 64114

Cellular 816-***-**** ( Messaging Service 816-***-****

abjs6k@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Seasoned Receptionist with Vendor Management Expertise "hard working, self-

motivated, high achiever with ten plus years of experience in the corporate

business management arena. Serve as primary point of contact for liaison

between management, sales teams, personnel, clients and vendors. Maintain

excellent written and oral communication skills, problem resolution

abilities. "Strong commitment to customer service."

SKILLS SUMMARY

* Telephone Reception (Avaya Call Management System)

* Database Management Systems (Documentum, Siebel, AS400, 170 Markview,

Galaxy - Oracle)

* Computer Operations, Customer Service, Purchase Order Process, Internet

Research

* MS Office Applications, *Mailroom Knowledge, Skills & Abilities

PROFESSIONAL EXPERIENCE

GE - Kansas City, MO

11/07 - (currently)

Receptionist/Secretary

> Supervise current company's lobby area. Greets and directs all visitors,

including vendors,

clients, customers and job candidates.

> Coordinate the interviewing process between management and 'new hire'

candidates.

> Manage and maintain conference room schedules.

> Act as liaison between management, sales teams and field sales personnel

to ensure proper communication.

> Authorize and follow-up on credits to vendors.

> Prepare invoices, reports, memos, and letters plus other documents, using

word processing, spreadsheet, database, and/or presentation software.

> Follow-ups with Accounts Payable Department to ensure invoice payments

are processed accordingly.

> Read and analyze incoming memos, submissions, and reports in order to

determine significance and correct distribution.

> Open, sort, and distribute incoming correspondence, including faxes and

email.

> Research, analyze and verify information to resolve routine source of

difficulty.

Shook, Hardy & Bacon - Pitney Bowes - Kansas City, MO

05/07 - 11/07

Team Lead

> Managed the day-to day planning, operation and problem solving of second

shift that consist of (4 to 8) team members that required the adherence

of service level components within the legal environment. Proficient in

duplicating and on-demand printing, bindery and finishing services

document fulfillment, internal/external courier services, and centralized

fax management.

> Prepared and processed necessary paperwork related to mail services while

maintaining records on quantities and descriptions of materials received

and distributed. In addition, received and sorted outgoing U.S. mail;

meters mail and processes for delivery to U.S. Postal Service; operated

mail metering machines and electronic accounting system.

Shook, Hardy & Bacon - IKON Office Solutions, Inc - Kansas City, MO

03/07 - 05/07

On Site Service Specialist

> Provided client/customers relations utilizing the most innovative

technology designed for processing the validity of a document within a

legal environment.

> Ability to operate through the expertise and best practices of generating

a time frame in delivering the production outcome for assigned tasks with

a team environment.

> Processed all classes of mail including express mail and private

carriers, to ensure adherence to proper size, weight, postage and other

postal requirements.

Student Services Assistant - Metropolitan Community Kansas City Colleges

11/06 - 03/07

> Performed administrative and office support activities within a college

campus atmosphere. In addition, the work overflow in support of

administration and executive professionals duties performed within the

college campus President's Office

> Responsibilities also include screening of students, telephone etiquette

and scheduling interviews.

> Performed administrative and office support activities within a college

campus atmosphere.

> Internet Researching to pursue potential job candidates resumes

preparation, along with supporting new employee coordination meetings,

compiling materials for new employee's hires and maintaining employee

records database.

Student Services Assistant - LOCK/LINE - Kansas City, MO

07/04 - 11/06

> Executed goals and preceded thoroughly with proficiency; time management

through scheduling and prioritizing workload (inbound call flow of

queue).

> Delegated with integrity the decision-making (replacement of cell phone)

of assessing each evaluated situation effectively.

> Resolved customer related problems creatively, logically, and sensibly.

> Utilized various computer programs and applied information technology

techniques within student database files.

Customer Sales and Service Specialist - AT&T COMMUNICATIONS

04/79 - 12/03

> Prioritized daily workload (800 number installation for AT&T location

within the U.S.) completion of (800 number installations) were satisfied

in a timely manner.

> Created and maintained a database of lead prospects and clients.

> Analyzed data and information of (800 number installations) for

researching, investigating

of the compiled information collected for the AT&T Service Request

System.

AWARDS & ACADEMIC ACHIEVEMENTS

Perfect Attendance Award (2009) - 40 plus Customer Comments Cards

Team Achievement Award (2009) - President Home Owners' Association (HOA -

2009)

Star Excellence Award (Helping Hands) (2008) - National Dean's list

(2006)

Phi Theta Kappa (Upsilon Kappa) (2006) - Honor Roll (2004-2007)

EDUCATION

2004 - 2007, Pursing A. A., Business Administration: (Anticipated - C/D

2012)

PERSONAL INFORMATION

*Please Note: Any gaps in employment will be due to continuance of my

vocation 08/05 - 11/07

The study of the performance or management within business operations while

making or implementing major decisions. The reflection of administration

can be defined as the universal process of organizing people and resources

efficiently while directing activities toward common

goals and objectives.

**References furnished upon request

**Willing to relocate

Contact this candidate