Customer Service Manager

Deborah C. Tabor

P. O. Box *** Amelia, Louisiana 70340 0117 (985) 631 0785home *************@*****.***

Objective _______________________________________________________________________________

Executive assistant position allowing for parlay of demonstrated organization, customer service, communication,

bookkeeping, purchasing and project management skills proven by years of successful and profitable employment.

Profile _________________________________________________________________________________

Motivated, talent for quickly mastering technology, diplomatic and tactful with professionals and non professionals

at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate,

timely reports meeting local, state and federal guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure. Thrive in deadline driven environments.

Excellent team building skills.

Skills Summary _________________________________________________________________________

1. Financial Maintenance 5. Computer Savvy 9. Purchasing

2. Report Preparation 6. Customer Service 10. Accounting/Bookkeeping

3. Written Correspondence 7. Scheduling 11. Front Office Operations

4. General Office Skills 8. Sales 12. Professional Presentations

Professional Experience __________________________________________________________________

Communication: Reports/Presentations/TECHNOLOGY

1. Prepare reports for Board of Commissioners of a parish organizations, ensuring full compliance with

agency requirements and tight deadlines.

2. Author professional correspondence to customers and vendors.

3. Represented and communicated for the Board at meetings as their stead.

4. Rapidly learn and master varied computer programs.

Customer Service/Marketing/Problem Solving

1. Oversee front office operations and provide impeccable customer service:

2. Develop and implement strategic marketing plan for business:

o Managed at retail business that was top sales for two quarters, beating out larger, established

district.

DETAIL MASTERY & Organization

1. Manage all aspects of day to day operations.

o Finances: accounts payable/receivable, invoicing, budgeting, and reconciliations.

o Supervision of a total of ten retail employees.

Employment History _____________________________________________________________________

ST. MARY DRAINAGE DISTRICT NO. 6 AMELIA, LA.

Secretary / Bookkeeper (part time) 1994 Present

CHILDCARE PROVIDER Amelia, LA. (Self employee) 1998 2001

BILL’S DOLLAR STORE MORGAN CITY, LA.

Store Manager 1993 – 1998

AIMSCO, INC. AMELIA, LA.

Assistant Manager of hardware / Secretary 1992

PISTOL’S STORE AMELIA, LA.

Assistant Manager (self employee) 1986 – 1992

Education ______________________________________________________________________________

MORGAN CITY HIGH SCHOOL – Morgan City, LA.

YOUNG MEMORIAL TECHNICAL INSTITUTE – Morgan City, LA.

o 15 hours of MS/DOS 1992

o Lotus 1 2 3 – 1993

o Studies in office management, accounting, computer class such as Windows and Word were taken to

work towards an associate degree in accounting. – 1997 1998

o Working knowledge of Apple and IBM compatible computers with programs such as QuickBooks

Pro.

Summary ____________________________________________________________________________________

I am accustomed to accepting responsibility and delegating authority, also capable of working with and

through people at all levels. Able to plan, organize, develop, implement and supervise complex programs and special

projects. All of this requires a good sense of humor and a personal dedication to producing timely, cost effective

results.

References____________________________________________________________________________________

I will gladly furnish upon request.

Contact this candidate