Customer Service Medical Billing
Resume:
QuMara Cox
Louisville, KY 40211
Customer Service/Administrative Support
* ***** ********** ********** ** Responsible, High Visibility, and Multi-Task Environment
“Solving Problems and Taking the Initiative”
Organizational & Personnel Leadership/Excellent Computer & Customer Service Skills /Typing skills 45
wpm
A loyal, dependable, and trustworthy individual seeks position where solid aptitude in customer service
and collections, combined with interpersonal and relationship building skills can contribute to
organizational goals and objectives.
CORE STRENGTHS
Communication skills (verbal & written) Project assignment management
Interpersonal skills Time management-deadline sensitive
Staff training, development, and empowerment Document control-information processing
PROFESSIONAL EXPERIENCE
Progressive Medical and Rehabilitation Group
Medical Intake
04/18/2010 thru 09/16/2010
Practiced my Customer Service skill by scheduling all appointments needed by patients for Physical
Therapy
Occupational Therapy, Medical Visits and MRI Appointments as well as transportation for Patients in
need.
Humana Military:
Louisville, Ky. (Contracted Position)
CBSR Agent
04-26-2009 thru 08-01-2009
Taking inbound calls from military Members
Quoting military benefits
Updating demographic/ and status changes
Assisting with claim process
Helping with referral Process form members
Nations Health:
Lagrange, Ky. (Company lay off)
Customer Service and Agent
10/2008 thru 01/200*-****-****
Taking inbound calls
Checking claims
Update patient Demographics
Enrollments and Disenrollment’s
Verify insurance Claims
Set up payment arrangements for unpaid claims
Norton Healthcare
Louisville, KY 2007-2008
Patient Access Specialist
Register patients for labor and delivery ward
Collect co pays and deductibles
Customer service
Update patient demographic and insurance information
Rosenberg Reyes, M.D.
Louisville, KY (Temporary Position) 2006
Medical Billing & Receptionist
Scheduled patient appointments
Updated patient demographic information
Medical billing for patients
Obtained authorizations and pre-cert for procedures
Copied medical records and updated patient charts
(Page one of two)
Qu’Mara Cox
Page two
University of Louisville Hospital, Louisville, KY 2005-2006
Admissions Specialist II
Collected data for registration process
Follow-up with insurance for billing purposes
Obtained pre-certs and referrals which is needed for admitting in hospital
ICD-9/CPT coding
Customer service
Referred patients with no insurance for indigent care program
Operated office equipment (fax, multi-line telephone system, copier, etc)
Silver Crest Louisville, KY 2003-2005
Louisville, KY 2003-2005
Shift Manager:
Scheduled workers shifts
Maintained accurate inventory checks
Customer service
Bank deposits
Filing
EDUCATION
School of Hair Design, Louisville, KY 1998-1999
Cosmetology Degree
Western High School, Louisville, KY 1998
Diploma
Contact this candidate