Manager Customer Service

Becky Lutz

**** *. **** *****

Freeport, IL *****

815-***-**** - Home

*********@*****.***

OBJECTIVE

To use my vast amount of experience in the component industry to

benefit my employer and become a valued asset to the business

WORK HISTORY

Tempo Components, Assistant General Manager

October 2001- July 2010

Kirkland, Illinois

. Supervised the administrative staff in both Accounts Receivable and

Accounts Payable

. Maintained all Human Resource functions including payroll and

benefits

o Quarterly and annual payroll taxes

o Health, dental, life insurance and Health Reimbursement

Accounts

o SIMPLE IRA and 401k

. Maintained workstations and worked with the outside IT company in

maintaining the servers

. Design and maintain many different Excel spreadsheets for sales,

payroll, receivable and other functions

. Supervised both the Estimating and Sales departments

. Administrated company insurances such as General Liability, Auto

and Workers Compensation

. Coordinated Workers Compensation claims between the shop

supervisors and the insurance company

. Worked with customer directly to complete sales and negotiate

contracts

. Wrote and reviewed estimates with the Sales Managers

Lena Builders, Contracts/ Estimating Manager

1999-August 2001

Eleroy, Illinois

. Compiled raw pricing data into proposals to be presented by the

salesmen to the customers

. Worked directly with the General Manager to set profit margins for

each customer

. Reviewed, edited and signed project contracts with the customers

Lena Builders, Office Manager

1999-August 2001

Eleroy, Illinois

. Performed accounts receivable duties including pricing and contract

control

. Oversaw invoicing, receipt of cash and account statements

. Prepared AIA statements for commercial jobs requiring this type of

invoicing

. Collected delinquent accounts

Lena Builders, Scheduling Manager/ Customer Service

1988-1999

Eleroy, Illinois

. Scheduled production and delivery of products, including designing

and maintaining a database that tracks orders and production stages

using various reports compiled with data from various sources

. Scheduled independent carriers to ship product out of state to

various jobsites

COMPUTER SKILLS

. Microsoft Office including Word, Excel and Outlook

. Internet Explorer

. Peachtree Accounting

. Some knowledge of server environments and networks

EDUCATION

. University of North Dakota - Grand Forks, North Dakota 1978-1980,

1984-1985 3.60 GPA

o General studies, including emphasis on accounting and

psychology

. Area Vocational Technical Institute - East Grand Forks, Minnesota

1983

o Training on teller responsibilities as well as basic

financial principles

. Graduate of Red River High School, Grand Forks, North Dakota

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