Customer Service Administrative Assistant
Resume:
MARQUETTA TURNER
BIRMINGHAM, AL 35235
abjrze@r.postjobfree.com
OBJECTIVE To obtain a professional position in a well established company where I may
have an opportunity for career development and to contribute at my fullest potential.
EDUCATION Herzing College, BS Human Resource Mgmt (currently enrolled)
Herzing College, Business Administration, 1993
A.H. Parker High School, Honors Diploma, 1991
EXPERIENCE
07/09 Present CITY OF BIRMINGHAM MUNICIPAL COURT
Administrative Assistant I Birmingham, AL
Provides strategic directions, structure and controls for consistent decision making by establishing policies and
program that benefit taxpayers, employee and other governmental entities
Provides statistical data to chart the movement and direction of the court
Evaluates and re evaluate the progress of the court process
Answer multi line phone and provide attorneys, police officials, judges, & violators with information on different
citations, court dates, court cases, and trials
General administrative duties
02/09 07/09 WELLS FARGO HOME MORTGAGE (Temporary)
Loan Document Specialist Homewood, AL
Verified, compiled and typed application information for mortgage loans
Reviewed residential loan application files to verify that applications were complete and meets establishment
standards, including type and amount of mortgage, borrower assets, liabilities and length of employment
Called or wrote credit bureaus and employers to verify accuracy of information
Called specified companies to obtain property abstract, surveys and appraisals
Informed supervisor of discrepancies in title or survey
Submitted mortgage loan application file for underwriting approval
Typed and mailed approval and denial letters to applicants
05/08 02/09 STATE FARM INSURANCE AGENCY
Payment Plan Representative Homewood, AL
Processed bills and payments
Handled inquiries received from account holders, agents, team members and divisional department
Detail knowledge of department procedures and procedures for Auto, Life,
Homeowners and Health insurance
Understood operations of all departments such as: Accounting and
Insurance Support Center
10/07 04/08 ADDECCO (TELETECH)
Human Resource Assistant Fairfield, AL
Searched job search sites (ex: Monster, CareerBuilder, Hotjobs ect.) for potential applicants
Administered customer service and technical test for potential applicants using Taleo and Oracle systems
Greeted guest
Backup for office manager
Conducted interviews for recruiters
Assisted employees with new hire forms
Backup for receptionist
03/01 10/07 AT&T SOUTHEAST
Accounting Assistant Birmingham, AL
Checked, released and updated residential, small business, and complex business accounts for BellSouth/AT&T
region
Corrected all bills before being sent out to customers
Updated information that caused problems on customer accounts using BOCRIS, MOBI, IBIS, COMPASS, ORBIT,
DRE, Remedy and BAMS billing systems
Worked closely with service representatives, team leads, supervisors, subject matter experts (SME’s)
and network services to resolve any usage, toll and long distance issues that the customer may have with their bill
Researched and resolved account inquiry issues from all 9 states
Provided backup for keying and issuing account inquiries to different departments throughout AT&T Southeast
Read and translated verbatims to provide solutions for customer issues or problems with their bill
Trained new employees
General administrative duties
10/00 02/01 FAIRPOINT COMMUNICATIONS
Credit & Collections Supervisor Birmingham, AL
Trained new employees on how to contact customers on delinquent accounts
Monitored employee phone calls to customers to ensure proper customer service was provided
Applied credit and adjustments to customer's account that was $500 and over
Supervised support to sales and provisioning departments through problem resolution and billing information
Evaluated employees on job performance and attendance
Entered employee payroll information
Performed general administrative duties
03/99 10/00 SPHERION STAFFING SERVICE
Staffing Assistant/Office Administrator Birmingham, AL
Assisted staffing recruiters with potential applicants
Assisted applicants with interviews, applications and testing
Assisted with payroll and employment verification
Operated multi line telephone
Performed general administrative duties
SKILLS Attentive to detail and very well organized. Well regarded for leadership roles. Software skills include all
Microsoft Office programs, Excel, PowerPoint, Access, Outlook, Dos and Lotus I III. Data entry and 10 key skills.
Call center, collections, and third party collections. Accounts receivable, training, problem resolution, human
resource, interviewing, and payroll and leadership skills.
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