Customer Service Manager
Resume:
Charmayne A. Lundy
abjrzd@r.postjobfree.com
FUNCTIONAL SUMMARY
Administrative Support professional experienced working in fast-paced
environments demanding strong organizational, technical and interpersonal
skills. Trustworthy, ethical, and discreet, committed to superior customer
service. Confident and poised in interactions with individuals at all
levels. Detail oriented and resourceful in completing projects; able to
multi-task effectively.
SKILLS
. Excellent computer, typing and transcription skills
. Great in preparing written communication and oral expression
. Extremely self motivated, actively involved
. Managing multiple time sensitive projects, confidential information
. Works well in a team environment, creating new ideas, gathering
information
. Performs under pressure and maintains deadlines
. Train, encourage and coaches ten employees, adapting new procedures
. Comprehensive knowledge of all office equipment and software, Internet
. Initiating contacts and performing business developments with
profit/non profit groups
EDUCATION
Saint Paul's College, Lawrenceville, VA
1999-2002, 2007
. ROTC - Camp Challenge, Ft Knox, TN
Atlanta Job Corps Center, Atlanta, GA
1998 - 1999
. Advanced Secretarial Certification
. Business and Clerical Certification
. Certified Nursing Assistant Certification
EXPERIENCE
Ross Stores, Raleigh, NC
10/2009-8/2010
Front End Supervisor / Cash Office Associate
In this position, I was required to manage a team of sales associates and
cashiers in the implementation of company customer service policies. I was
responsible for responding to customer inquiries, complaints and help with
purchases. Troubleshot and corrected equipment issues, opened and closed
department according to established procedures. As a cash office associate,
I daily maintained an accurate safe balance, tallied cash receipts, and
verified cash against accompanying reports. Accurately sorted and counted
currency, checks, refunds, and other related media, issued loans (operating
funds) for cashiering stations and bank deposits.
Freelance Writer, Emporia, VA
08/2007-09/2009
Independent
Gathered information and prepared various scholastic, personal and
business materials including writing letters, reports, and
spreadsheets. Experienced in copyediting, content editing, and
proofreading. Qualified as a developer, writer, editor and designer
of a wide range of business materials, including brochures,
newsletters, and annual reports, stationary and business cards. I
also assisted small businesses with creating office filing systems,
compiling research and related information into reports and
documents. Coordinated, drafted, prepared visual data statistics and
graphs.
Office Manager
2006-2007
Staff Zone, Richmond, VA
V Administrated a day labor service, interacting with people at
different levels
Co-Teacher/Paraprofessional
2005-2006
Richmond City Public Schools, Richmond, VA
V Specialized in special education, recorded progress and deficiencies
Executive Assistant to the Provost
2003-2004
Northern Virginia Community College, Alexandria, VA
V Managed coordination of a Town Hall Meeting featuring Senator John
Kerry
VOLUNTEERING
Ebenezer Baptist Church, 1999 - current
Prince William County Human Rights Commission, 2010 - current
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