Customer Service Representative

Tabitha C. Jones

**** ****** ***** *****

Cordova, Tennessee, 38018

Cell 901-***-****

OBJECTIVE

Obtain a position as a team player in a people oriented organization where

I can maximize my customer service experience in a challenging environment

to achieve the corporate goals.

PROFILE

Experienced in Microsoft Office, Word, and Basic Excel

Knowledge of general office procedures such as using a switchboard, filing,

faxing, and copy machine

Typing speed of 45-50 wpm; proficient at data entry, alpha and numeric

(over 10,000 kph)

WORK EXPERIENCE

First Horizon, Memphis, Tennessee

Wholesale Lockbox Clerk (September 2008-Present)

Processes and deposit checks and invoices received by mail

Review checks and invoices for special instructions to determine

appropriate handling

Performs 10 key data entry and manual sorting of documents as needed

Customer Service Representative/Accounts Payable Clerk (February 2008-

September 2008)

Received calls from customers inquiring about mortgage payments, escrow

accounts and property taxes

Input confidential information involving bank account numbers and social

security numbers

Handled incoming calls from vendors regarding payments

Reviewed invoices and matched documents to process checks to send to

vendors

FDIC, Memphis, Tennessee

Mail Room Supervisor (January 2006-January 2008)

Received and sorted inbound mail and packages

X-ray mail and packages for security purposes

Assisted with print jobs in the copy center

Use of KRONOS system for timekeeping purposes

Thomas & Betts, Memphis, Tennessee

Data Entry Clerk/ Customer Service Representative (June 2002-November 2005)

Entered orders placed by the customers by phone or fax

Received and made outgoing calls to customers to identify customer needs

Compiled, sorted and verified the accuracy of data before it was entered

EDUCATION

Southwest Tennessee Community College, Associate: Business Administration

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