Customer Service Manager
Resume:
Stacy L. Castleberry
De Forest, WI 53532
***************@*******.***
Objective:
A challenging Management position in a fast paced environment that will
allow for personal growth and career advancement
Work Experience:
FedEx Office - June 2007- Present
Senior Center Manager - August 2008 - June 2010
Responsibilities include managing the day to day operations of all multiple
Centers in Madison through report management, customer service, production,
hiring and training Team members and all other facets of running a fast
past production and retail operation.
* Improved SOP in all 4 Centers with an Exceptional rating from Internal
Audit
* Subject matter expert for District (26 Centers) for Retail Operations
of the Center
* Promoted 6 direct reports to management positions in the last year
* Negotiated Budget plan reduction for all Centers for FY2011
Center Manager - Madison Capital, Madison WI June 2007 - August 2008
Responsibilities include managing the day to day operations of the Center
through report management, customer service, production, hiring and
training Team members and all other facets of running a fast past
production and retail operation.
* Improved President's Club Ranking over 200 points YOY
* Achieved profit plan FY08
* Increased Bid Win % to nearly 70% since 1/1/2008 - $87,038.10 in Bid
Win $ in that time period.
* Operated multiple stores for an 8 week time period - March 1, 2008 -
May 1, 2008
Home Depot - 1998 -2007
Store Manager - Home Depot, Lake Delton, WI May 2006 - February 2007
Responsibilities included hiring and training associates, managing day -to-
day operations of store through report management, customer service and all
other facets of running a fast paced retail operation.
* Increased Commercial credit sales by 9.5%
* Implemented local advertising strategies to increase customer traffic
* Negotiated a sales plan reduction to offset competitive openings
through strategic research and planning
* Designed and implemented a more attractive merchandising strategy that
increased customer traffic by 4%
Assistant Store Manager - Home Depot, Madison, WI April 2002 - May 2006
Responsibilities included training and developing Department supervisors,
merchandising, operations, customer issue resolution and driving sales.
* Decreased shrink by 1.8% as Operations Manager
* Increased Specialty Sales by 5.9% Year over year 2005-2006
Department Supervisor - Home Depot -Chandler, AZ; Madison, WI; Lake Delton,
WI August 1999- March 2002
Responsibilities included daily operations of Garden Department in fast
paced retail environment
* Promoted from hourly position
* Opened two new stores
Skills:
* Applying Financial Skills to grow the business
* Strong Customer Service focus
* Self Starter with a can do attitude
* Building High Performing Teams
Education:
1976 UW -Madison 1 semester - General Studies
1998 Mesa Community College - General Studies
References:
Leo Morales
Sales Manager - Global Vision
Leeland, Michigan
Kyle Leathers
SCM - FedEx Office
Grand Rapids, Michigan
John Tuten
DM - Home Depot
Minnesota
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