Customer Service Sales
Resume:
Sherry A. Barto
**** *. ********, *********** **. 65802
abjrxc@r.postjobfree.com
Objective To obtain a position that will utilize my skills to create a
successful work environment.
Profile Nearly 12 years experience combined in Medical
Administration, Executive and Business Management. Strong
sales background with emphasis on meeting compliance
standards.
Ability to direct complex projects from concept to fully
operational status.
Goal-oriented individual with strong leadership capabilities.
Organized, highly motivated, and detail-directed problem
solver.
Proven ability to work in unison with clients, staff,
volunteers, and board of directors.
Solid background in financial analysis and marketing, with
strong emphasis in telecommunications account management.
Consistently exceed sales goals and customer service
expectations. Skilled in developing and implementing
standardized policies and procedures.
Skilled in developing and implementing standardized policies
and procedures.
Education & Jan 2010- Present, FT OTC Student, 3.5 GPA
Certifications 2007, State of Mo. Life & Health License
1997-2001, OTC
1995, HS Diploma
Relevant Experience & Accomplishments
Management/Supervision
Prepared client proposals from carrier after identifying
suitability.
Prepared benefit communication and correspondence to
prospects & clients.
Met sales goals by setting numerous client/business owner
initial contacts, follow-up meetings and closing appointments
as necessary.
Managed manual and electronic filing system for both clients
& vendors.
Organized, presented and lead multiple Vendor Fairs.
Interviewed, hired & trained multi level staff.
Maintained collective spreadsheets to track all account
transactions and manage up coming renewals.
15 years experience delivering superb Customer Service
Skills
WPM 70+
Excel
Power Point
Microsoft Word/Office/Work
Quick Books
10-key
Transcription
Medical Terminology
Adobe, Publisher, Visio, & Kronos
Employment Life and Health Agent for the State of Mo., 2006-2009
Identify suitability and prepared
recommendations based on clients' objectives.
Products/Vendors included: Life & health
insurance, Disability, Annuities, Investments,
Estate planning with a strong focus on overall
Retirement Planning.
Tracking begins at initial meeting and continues
throughout the entire underwriting process.
Client's data monitored with
daily/weekly/monthly reporting.
Executive Assistant II, Missouri Rehabilitation 2003-Jan
Center, 2007
Oversaw operations of daily Administrative
duties, including staffing, budgeting, events
and survey preparation.
Worked daily with Physicians, Medical Director &
all administrative staff.
Developed, tracked and monitored house wide
Compliment Complaint system & PI Indicators.
Assisted in facility wide preparation for the
following surveys: JCAHO, CARF, CMS
Assisted in completing the Missouri Quality
Award Application - 2005
Formulated policies for executive or Board
review/approval.
Budget preparation, Payroll, Accounts payable &
receivable.
Coordinated & organized the following events:
Business Expo
Health & Wellness Fair
Employee Appreciation Events for 500+ staff
Annual Holiday Programs, including Toy Drives
HR Assistant, ARC of the Ozarks, 2001-2002
Wrote ads for staffing, conducted and scheduled
all interviews house wide.
Monitored, tracked and completed facility
payroll.
Responsible for Accounts payable & receivable.
Community Holiday Central, Planning Committee
Involvement Historical Preservation, 06 Vice President
Community Betterment, Secretary
Founders Day, Co-Chair
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