Customer Service Real Estate

Mark L. Moilanen

*** **** ******* ****** ? Howell, MI 48855 ? 517-***-**** ? mlm1970@

comcast.net

OBJECTIVE: Seeking full-time employment where my experience and education

can play and

integral role in furthering the company's goals.

SUMMARY OF SKILLS:

? Microsoft Office Specialist.

? Over 10 years experience in providing outstanding customer service.

? Experience in shipping and inventory management in the medical supply

industry.

? Ability to execute multiple tasks and projects simultaneously.

? Excellent organizational and communication skills.

? Skilled in acting as a liaison between senior executives, staff, and

customers.

? Reputation as a dependable, loyal, discreet, trustworthy, honest,

innovative team player who can work independently.

EMPLOYMENT HISTORY:

Professional Education Services Group, Burton, MI, 9/2009-Present (Salary

varies)

Substitute Teacher

? Filled in for absent teachers in variety of classroom subjects.

? Maintained organized classroom.

? Followed absent teachers lesson plan and provided feedback upon their

return.

Hanover Insurance Group, Howell, MI, 2/08-11/09 ($38,000)

Service Operations Associate

? Assisted consumers with issues regarding billing, underwriting,

processing, and other inquiries via phone and/or email.

? Research financial discrepancies and coordinate correction of errors.

? Provided timely follow-up via phone, email, and fax to assure timely

completion of requests.

Homeroute Inc., Howell, MI, 1/07-8/07 ($34,000)

Client Service Coordinator

? Developed friendly rapport with realtors, answered inquiries, and

provided timely follow through to customers.

? Coached realtors how to utilize our product efficiently.

? Developed strategies to maximize client retention through coaching,

product improvement and open communication with customers and management.

? Utilized Photoshop, Microsoft Excel, Word, and Frontpage to track and

complete projects.

Reply! Inc., Walled Lake, MI, 3/06-1/07 ($32,000 + bonus)

Regional Account Executive

? Manage assigned region to ensure client satisfaction and minimize

corporate attrition

? Coordinate customer service driven interaction between clients, agents

and mortgage professionals on a daily basis to ensure that customer's

needs are being met by agency personnel

? Assisted agents in developing websites and generating business

? Maintain and provide professional follow-up with clients and vendors to

ensure quality services and customer retention

Real Estate One, Southfield, MI, 5/03-9/06 (Salary varied)

Customer Care Specialist/Licensed Realtor

? Handled high volume of customer calls and emails in a timely fashion to

provide real estate information requested.

? Assigned consumer referrals to realtors, mortgage professionals, and/or

title companies.

? Track the progress of referrals to assure consumer satisfaction and

maximize referral fees paid to company.

? Independently service the needs of consumers in Livingston and

surrounding counties professionally, ethically, and efficiently through

communication, knowledge, and attention to detail.

? Utilized Microsoft Excel, Word, and Outlook to track projects.

EDUCATION:

Mott Community College, Flint, MI, 10/07-11/07

? Microsoft Office Training

Eastern Michigan University, Ypsilanti, MI, 1990-1995

? Bachelor of Science in Education

? Majored in Social Science. Minor in Communication

VOLUNTEER:

Gleaners Food Bank

Contact this candidate