Customer Service Manager

Yang Liu

**-** ******* ******, ********, NY *****; 914-***-****;

abjrv9@r.postjobfree.com

Summary:

Detail-oriented and highly organized professional with law degree and

pending MBA in Accountancy & Taxation allied with real-world tax

preparation experience in diverse environments. Seeking to bring strong

skills and experience to your company as a staff accountant.

Strengths - Tax Due Diligence, Tax Returns, Tax Accounting, Financial

Statements, Compilations, Auditing, Reviews, Financial Analysis, Revenue

/ Expense Accruals, Accounts Payable Receivable (AP/AR)

Education:

BARUCH COLLEGE, ZICKLIN SCHOOL OF BUSINESS New

York, NY

Master of Business Administration, GPA: 3.65

08/2008 ~ 12/2010

. Dual Major in Accountancy and Taxation

. Member of Zicklin Graduate Tax Society and Graduate Accounting Society

. Certified Public Accountant (CPA) Exam, STATE OF NEW YORK, eligible

12/2010

UNIVERSITY OF FLORIDA

Gainesville, FL

Master of Arts in Criminology, GPA: 3.61

08/2005 ~ 08/2007

. Graduate Assistant, Department of Criminology, Law and Society

ZHONGNAN UNIVERSITY OF ECONOMICS AND LAW Wuhan,

China

Bachelor of Law, GPA: 85/100

09/1998 ~ 06/2002

Experience:

Volunteer Income Tax Assistance (VITA)

New York, NY

Senior Volunteer Tax Preparer

Spring 2010, Spring 2009

. Underwent in-depth training on income tax return preparation;

selected for advanced tax training in 2nd year of providing pro bono

tax services.

. Provided individual tax return counsel through 2009 and 2010 tax seasons.

INSTITUTE OF INTERNATIONAL EDUCATION

New York, NY

Tax Intern

06/2009 ~ 08/2009

. Provided independent preparation of 250+ Federal and 50 State

individual income tax returns.

. Conducted tax research and compilations of wage returns and non-wage

returns.

AMPHENOL CHINA

Shenzhen, China

Customer Service Manager

11/2002 ~ 06/2005

. Promoted on fast track to management team.

. Built excellent relations with industry leaders including Siemens,

Nortel, and other accounts.

. Teamed with sales manager to develop highly effective market plan and

customize products and services to maximize sales.

. Worked closely with financial managers in billing cycle management and

bad debt control.

Selected Accomplishments:

. Drove customer satisfaction to 90 out of 100 by implementing service

standards and conducting quality audits.

. Played major role in securing award of 1st-class supplier status at

key account for excellent customer service and product delivery.

. Aided in 30+% annual revenue growths in only two full years with

company.

Leadership:

President, Beta Alpha Psi - Baruch Graduate Branch

05/2010 ~ present

VP, Beta Alpha Psi - Baruch Graduate Branch

01/2009 ~ 04/2010

Tax Tools/Software: Excel, QuickBooks, ATX, WinTax, Checkpoint (tax

research software), ERP systems

Residential Status: U.S. Permanent Resident

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