Sales Customer Service

Benjamin W. vanBaal

**** ******* **

Kentwood, MI 49508

**********@*****.*** 616-***-****

Medical Device Sales and Support Representative

Innovative, ambitious, highly disciplined, and versatile professional

with admirable career achievements and success.

Experienced in establishing working partnerships with healthcare

professionals.

Professional strengths:

Client Development Focus Persuasive Communication Skills

Extremely Goal Oriented Customer Relationship Building

Medical Terminology Networking / Highly Motivated

. Proficiency with Windows 2007, Outlook and Microsoft Office applications

. Clearly accurate, personable, and professional with well defined

presentations skills

. Dedicated, self-driven, focused, and results orientated: always one step

ahead of the challenge

. Strong written and verbal communication skills

. Strong problem-solving and decision making abilities based on good

customer service principles

. Excellent organizational, time-management and multi-tasking skills

. Team oriented

Professional Experience:

STRYKER ORTHOPEDICS (MOTION RESOURCES), Grand Rapids, Michigan October

2004 - December 2009

Sales Associate / Technical Representative

. Aiding Area Orthopedic Surgeons with Stryker's Orthopedic product lines:

including Hip, Knee, and Trauma systems.

. Facilitating workshops for resident, student, and doctor education.

. Increasing Stryker's market share by continuing to keep perspective

doctors as well as current Stryker users updated with the latest

technologies in the marketplace.

. Attending surgery, and familiarizing both surgeon, and OR staff to our

various surgical protocols, and making sure all surgeries go smoothly and

seamlessly.

. Setting up inventory prior to surgery, making sure the hospital has

exactly what it needs to facilitate the surgery (surgical instruments as

well as surgical implants).

CLASSIC STEREO AND VIDEO, Grand Rapids, Michigan

October 1999 - October 2004

Sales Associate

. Sales and service of high end home audio / video products

. Reached monthly sales goals in a competitive and commission based

atmosphere

. Perform all customer related functions within the store including:

customer complaints, customer follow-up, and problem resolution

BEST BUY, Grand Rapids, Michigan

May 1994 - April 1999

Sales Associate

. Assisted in sales promotions

. Organize store layout and displays

. Perform merchandise sales transactions

. Reached monthly sales goals

Education

Grand Rapids Community College, Grand Rapids, Michigan

East Kentwood High School, Kentwood, Michigan: Graduated 1994

References Available Upon Request

Contact this candidate