Cathleen Ezolt

*** ******* **** ****

Kutztown, PA 19530

H: 610-***-**** C: 610-***-****

Email: abjru2@r.postjobfree.com

BACKGROUND SUMMARY

Customer Service Representative with diverse experience providing customers

with the highest quality of professional service. Highly effective in

problem resolution through skilled verbal and written communications with

customer, internal support staff, and outside vendors while reducing number

of repetitive issues and increasing profitability. Driven to bring

satisfaction to both customer base and company through professionalism and

Quality Customer Service.

PROFESSIONAL EXPERIENCE

MACK TRUCKS, INC., Allentown, PA

Customer Service Representative, Quality Assurance Department 1993-

2010

. Received and tracked customer concerns via phone, fax, and email.

. Investigated issue to identify root cause working with plant

personnel, outside vendors, Quality Inspectors, Engineering and

Purchasing Departments.

. Expedited parts to Mack Truck Dealers throughout United States.

. Verified inventory in MRP system and worked closely with expeditors to

insure accuracy of material counts on floor.

. Ability to read, decipher prints using RINFO system.

CVS, Blandon, PA

Pharmacy Technician (part-time) 2008-2009

. Entered prescriptions into computer system.

. Retrieve, count, pour, measure medication, perform accuracy checks,

prepare medications for Pharmacist final verification.

. Work with insurance companies to verify customer enrollment and

coverage.

. Establish and maintain confidential patient profiles. HIPA & OSHA

certified.

. Performed customer service duties including register.

COMPUTER SKILLS

Microsoft Windows, Excel, Word, Access, Microsoft Outlook, Internet

EDUCATION

Louis E. Dieruff High School, Allentown, PA

PROFESSIONAL ASSOCIATIONS

Member of the Power of Women (An association where their mission is to

provide opportunities for women to reach their goals and potential in the

workplace and in our communities by networking, mentoring and education.)

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