Lisa M. Van Duyn

abjrth@r.postjobfree.com (***) ***- 7851 cell

**** *. ********* ******, ***** Falls, SD 57106

Objective

To find supplemental employment in the "Sioux-Land" area, within

a company that has a well-established reputation (not only in

their field, but also in the local community as well).

Education

PHR Certification ~ 2007 - 2010 ~ Professional in Human Resource

Certification

University of South Dakota ~ Vermillion, South Dakota ~ 1999

BA in Psychology (Industrial/Organizational emphasis)

Volunteer Involvement

2009 Member ~ SESHRM, Sioux Falls ~ Sioux Empire: Society of HR

Management

2008 Vice President ~ Chamber of Commerce, Jackson, MN

2007 Executive Board of Directors ~ Chamber of Commerce,

Jackson, MN

2007 One of the founding members of the Lake Okoboji SHRM

Chapter "NWIA/SWMN Chapter"

Work Experience

. Recruiter ~ Sioux Falls, SD

September 2009 to Present

Esurance, Sioux Falls Call Center - Presently Employed

Sole recruiter for a high-turnover call center. Excellent

screening for quality applicants. Full recruitment cycle with

both Internal and External applicants - ranging from advertising

and posting of vacancies, sourcing, coordination of interviews,

hosting interviews, preparing of offer letters, expediting

background check processing, hosting turn away conversations,

and ensuring strict compliance with company documentation.

Oversee job fairs and recruiting events. Works to identify

needs for requisitions and facility planning timetable. Ensures

accuracy with internal company and departmental metrics.

. Branch Manager ~ Sioux Falls, SD

Nov 2008-May 2009

Aventure Staffing and Professional HR Services - Business closed

Oversee all functions of the Sioux Falls Branch, including: Cold-

Call and Business to Business Sales, and monitor weekly/monthly

current revenue (2009 financials) compared to years from the

past. Study and understand the competition in the area. Nurture

Business-to-Business relationships in the area, by remaining

"top of mind" so when an opportunity arises, then the client

calls us first. Processing all payroll (for various clients with

different requirements). Oversee all inbound-invoices to ensure

that all bills are paid on time, and assist the AP department by

calling clients who have past-due-invoices to ensure prompt

payment (30day, 60day, 90day collection calls). Customize all

Recruiting and Advertising campaigns per client requests, Host

Orientations, and Provide exceptional staff on a minimal-notice.

Refer and recommend salaried resumes to the clients who have

professional-level vacancies. Coordinate all on-site-interviews

with the clients, including flights and hotel accommodations if

necessary. Oversee all Employee Relations (attendance, hygiene,

performance issues for example), Performance Reviews,

Discipline, Counseling, Terminations and Promotions. Administer

urinalysis Drug Testing upon client requests (randoms,

reasonable suspicion, and pre-employment). Oversee pink-slip

and downsizing conversations when necessary.

. Human Resource Generalist ~ Jackson, MN

Feb 2006-Nov 2008

AGCO Corporation, Jackson Operations - Moved to Sioux Falls, SD

Employee relations as needed including; Reviews, Discipline,

Counseling, Terminations and Promotions. Facilitate "Salary

Planning" for the Jackson Campus and prepare the proposals for

the Executive Committee. Oversee the employee review/performance

evaluation process for the Jackson campus to ensure prompt

feedback to the employees. Oversee two subordinates and the

overall recruiting campaign the Jackson facility: including the

hiring, training, orientations, etc. of both exempt and non-

exempt employees to meet all production needs - including the

Executive Team (Six Sigma Manager, MBB, LEAN Engineering, etc).

Write and place employment advertising, coordinate interview

schedules and travel arrangements. Serve as a Policy and

Benefits resource for supervisors and employees. Conduct Open

Enrollment meetings to explain the different benefit options to

the employees. Identify, assess and implement continuous

improvement activity in the HR Department.

. New Business Development Manager (100% Travel Required) ~

Chicago, IL Oct 2002-Dec 2005

SeatonCorp / Staff Management - Accepted HR Generalist role, so

I would not have to continue 100% travel

Customize staffing solutions to help each client's account

reduce labor costs, turnover, overtime and administrative

burden. Strategically lead the implementation programs with

each new client/account. Oversee the recruiting campaign at each

local site: including the hiring, training, and molding of the

managers who have been chosen to run the new site once the NBD

team is relocated. Oversee all of the staffing/employee

operations once the staff has been placed inside the facility.

Ensures that all Service Team members are in compliance with all

federal, state and local laws, as well as in compliance with

Corporate Standards. Monitor staff attendance; supervise the

employees conduct, and managing all safety programs. Recruiting,

Interviewing, Hiring, Coaching the floor associates on a shift-

by-shift basis. Completing Operations reports and managing

Operations Figures. Tracking Associate Payroll, Billing and

Invoicing, Adjustments. Monitoring the production and quality

of client product throughout the shift.

Listed below are some examples of the accounts that we

were sent to assist:

V 3 different Amazon.com Distribution Centers

V 2 different Hewlett-Packard facilities

V 2 different Proctor & Gamble facilities (Pringles and

CoverGirl / Max Factor)

V 2 different Sonopress facilities (DVD/CD

manufacturing for Best Buy and Walt Disney)

. Human Resource Coordinator ~ Omaha, NE

Jun 2000 - October 2002

Six Continents Hotels & Resorts / Crowne Plaza Hotel - Accepted

role which allowed travel

Ensures that the hotel is in compliance with all federal, state,

and local laws, as well as in compliance with Corporate

Standards. Provides assistance to all employees to help them in

their understanding and compliance with benefits, company

policies and procedures. Monitored all training documentation

that came in from the Department Managers/Trainers and ensured

that it was completed in a timely manner. Carries out New Hire

Orientation to all new employees - presented and explained Six

Continents Standards and Philosophies to all new employees.

Assists in the processing of all new-hire documentation, PAF's,

Benefit Administration, and payroll records. Established a list

of contacts (for recruitment purposes) and maintained a weekly

contact with each one. Assists in the screening of

applicants/resumes to ensure that the most qualified candidates

are considered for employment. Organize/Maintain all Employee

Files and ensure that the documents are current and up to date;

ensuring strict confidentiality of employee and/or departmental

information. CREATIVITY - Founded the Employee Newsletter and

the Crowne Plaza Employee Photo Album. Genuine ENTHUSIASM - I am

one of the founding members of the Excitement Committee and the

Holiday Committee (which assists in the planning and development

of facility-wide meetings and other associate events).

. Assistant Front Office Manager / Department Trainer ~ Omaha,

NE

Six Continents Hotels & Resorts / Crowne Plaza Hotel - Accepted

role which allowed travel

Coaches and councils employees on job tasks and procedures, by

conducting PDP's (Personal Development Plans) and One -on-Ones

on a monthly basis. Monitor Web GURU on a daily basis ~ comment

and/or assist GM in researching for supplemental information

when necessary. Coordinate GSTS activity and personally call

all enchanted guests, as well as distribute feedback for GM and

other appropriate departments for review and follow-up.

Accurately balances all departmental and daily hotel income and

expenses. Assists in the training and supervision of all Guest

Service Employees. Ensures adherence to procedures for GSR

Standards, hotel accounting, and guest security procedures.

Responsible for 2 to 4 Room Inspections per week; provide GM and

the Housekeeping Department with a detailed list of

deficiencies. Assists in the planning and development of

Departmental-Staff as well as Inter-departmental Meetings.

Appropriately schedules the front desk staff to attend training

courses regarding safety, security, department procedures, and

service guidelines. Helps to identify training needs and prepare

for the six monthly departmental training plans; review on a

monthly basis. Prepares reports that are necessary to ensure

the accurate accounting of hotel revenues and expenses.

. Main Bank Distributor / Department Trainer - Moved to Omaha

after graduation May 1998 to July 2001

Harvey's Casino ~ Council Bluffs, IA (and Belle of Sioux City

Casino ~ Sioux City, IA)

Financial Accountability - monitored/reconciled all bank

activity of the cage staff (total accountability ranged from

$750,000 to $850,000 in circulating cash and chips - per

shift). Assist or perform supervisor duties when necessary.

Assures that all cashiers are in accordance with the policies

and procedures that are prescribed in the internal controls.

Prepare accurate documentation to the reconciliation of

casino funds. Develop Action Plans and ensure that the

deadlines are completed in a timely manner. Conduct Coach-and-

Councils when necessary with the cage staff and summarize for

the Cage Manager. Transact with the other casino

departments for the daily operations of the casino. Safeguard

all casino assets and confidential information.

. Evening Medical Records Assistant ~ Sioux Falls, SD

Employment during college 1996

-1997

Family Practice Physicians -- Ensure confidentiality and

accuracy while maintaining patient files (Seasonal/ PT only)

Skills and Misc. Experience

. HRIS Software: Ceridian, Unitime, Kronos, Icims, StaffTrack,

GROW, StaffSuite

. MS Office Suite: Excel, Powerpoint, Word, Outlook

. Hospitality Software: Holidex, Encore

. HR Training: OSHA Compliance, Employee Morale, Unemployment

Phone Hearings

. Conduct Benefit Enrollment Meetings: explain the difference

between HMO, PPO, HDHP-HSA Health Plans

. Manufacturing Training: LEAN, 5's projects, Six Sigma,

Continuous Improvement, ISO 9000-9001, Sarbanes-Oxy

Compliance

Employer Recognition and Other Related Experience

. 2004 Winner of "Rookie of the Year" Award ~ Seatoncorp / Staff

Management, Chicago, IL

. 2004 Winner of "Employee of the Month" Award ~ Seatoncorp / Staff

Management, Chicago, IL

. 2003 Winner of Employee of the Year ~ Six Continents Hotels &

Resorts / Crowne Plaza Hotel, Omaha, NE

. 2003 Winner of Employee of the Quarter ~ Six Continents Hotels &

Resorts / Crowne Plaza Hotel, Omaha, NE

. 1999 Coordinator for 5 Month Internship Project ~ "Dynamics in the

Workplace"

. 1998 Outstanding Achievement ~ HELP Program, University of South

Dakota

. 1995 DECA Award for Entrepreneurship ~ Arnold, MO

References available upon request.

Lisa M. Van Duyn

abjrth@r.postjobfree.com (605) 595- 7851 cell

3704 S. Greenwood Avenue, Sioux Falls, SD 57106

RESUME SUPPLIMENT: Assignment Details while on the road (100% travel):

. Omaha, Nebraska ~ Hewlett Packard

Approximately 200 Temp Employees

Recruiter - Interviews, Orientations, Background Checks, Drug

Tests, WOTC compliance, Filing Accuracy

Order Fill and Associate Scheduling/Retention

. Indianapolis, Indiana ~ Hewlett Packard / Q-Edge

Approximately 800 Temp Employees

Recruiter - Interviews, Orientations, Background Checks,

Drug Tests, WOTC compliance, Filing Accuracy

Payroll (2 systems): Kronos and Unitime

. Indianapolis, Indiana ~ Hewlett Packard / Q-Edge

> Billing and Reconciliation Project (Total Bill: $3,139,160.68)

> Past Due Balance ($803,263.08)-Successfully collected 97.93% by

providing supporting documentation

> Received Associate of the Month for this project

> Received Rookie of the Year for this project

. Campbellsville, Kentucky ~ Amazon.com

> 85 ( 1500 Temp Employees for the Christmas Season (Approx 12 to 16

weeks)

> Asked to step up and replace the Senior Manager: Became the Lead for

the Recruiting Campaign

> Recruiter - Interviews, Orientations, Background Checks, Drug Tests,

WOTC compliance, Filing Accuracy

> Ensured Audit compliance ($200 penalty PER FILE that was incomplete)

. Little Rock, Arkansas ~ Deluxe Video

> Ramp Up the Temp Employee pool by 500 new people (approximately a 3

week window)

> Recruiter - Interviews, Orientations, Background Checks, Drug Tests,

WOTC compliance, Filing Accuracy

> Assisted with Order Fill and Associate Scheduling/Retention

. Baltimore, Maryland ~ Proctor and Gamble (Cover Girl, Max Factor)

> Primary Rollout Team: Implementation Team

> Various Setup/Lead Roles: Recruiting, Payroll Manager, Shift

Management, Associate Retention

> Approximately 600 Temp Employees in Building One (2 buildings about 1

miles apart)

> 16 hour/18 hour days consistently

. Jackson, Tennessee ~ Proctor and Gamble (Pringles Potato Chips)

> Primary Rollout Team: Implementation Team

> Various Setup/Lead Roles: Recruiting, Payroll Manager, Shift

Management, Associate Retention

> Approximately 200 Temp Employees

. Weaverville, North Carolina ~ Sonopress NORTH

> Primary Rollout Team: Implementation Team

> Various Setup/Lead Roles: Recruiting, Payroll Manager, Shift

Management, Associate Retention

> Approximately 900 Temp Employees

. Duncan, South Carolina ~ Sonopress SOUTH

> Approximately 1200 Temp Employees

> Assist with Shift Management, Associate Retention

> Settle issues with a Difficult Client

. Jackson, Tennessee ~ Proctor and Gamble (Pringles Potato Chips)

> Returned to create a specialized position (Payroll/Recruiting Mgr):

Recruit and Train this Manager

> Shift Management-Graveyard Manager, Re-Hire and Re-Train this Manager

> Assist with 911 Order Fill -Fix and Re-Train the Recruiting Process

> Staff Management Record-Keeping compliance

> Audit Statistical Data to ensure compliance

. LaGrange, Georgia ~ Kleen-Tex, Inc

> Primary Rollout Team: Implementation Manager (3 Buildings all within

2 or 3 miles apart)

> Various Setup/Lead Roles: Recruiting, Payroll Manager, Shift

Management, Associate Retention

> Approximately 150 Temp Employees

> Shift Management, Order Fill and Associate Scheduling/Retention

> 74% Increase in SQM Production on 2nd shift

> Highest SQM/Person Rate Increase of all of the Shift Managers

(improvements for the day, evening and night shifts were 10.4%, 37%

and 5.0% respectively)

. Chicago, Illinois ~ at Corporate office for Quad Graphics / IQN

> 2004 ( 2005 Web-Site Development / Transition Project

> Make the site more user friendly by changing the "look" of the IQN

system

. Sussex, Wisconsin ~ Quad Graphics

> Billing and Reconciliation Project

> Ensure consistency and accuracy with Labor Classification, Hours and

Pay rates for each associate

. Lebanon, Missouri ~ Copeland Compliant Scroll

> Primary Rollout Team: Implementation Manager

> Various Setup/Lead Roles: Recruiting, Payroll Manager, Shift

Management, Associate Retention

> Approximately 100 Temp Employees

. Crestline, Ohio ~ PPG Glass Manufacturing

> Primary Rollout Team: Implementation Manager

> Various Setup/Lead Roles: Recruiting, Payroll Manager, Shift

Management, Associate Retention

> Approximately 50-75 Temp Employees Forecasted

. Coffeyville, Kansas ~ Amazon.com

> Training for the new Texas Facility

> Learn the configuration of the Kansas site, 1 million square feet

. Irving, Texas ~ Amazon.com

> Primary Rollout Team: Lead Manager, 35 Acre Facility

> Built from the Ground Up -arrived during the original construction of

the facility

> Oversee the Roll-Out Team and the Overall Implementation of the

Project

> Various Setup/Lead Roles: Recruiting, Payroll Manager, Shift

Management, Associate Retention

> Zero Associates ( 455 Temp Employees

Jackson, Minnesota ~ AGCO Corporation

> Human Resource Representative/Generalist.

. Oversee all recruiting for Exempt and Non-Exempt Employees

. Oversee Salary Planning, Salary Increases, and ensure timely

Performance Reviews

. Approximately 1100 full time employees

Sioux Falls, South Dakota ~ Aventure Staffing and Professional

Services

> Branch Manager

. Oversee all activities for the Sioux Falls branch - manage staffing

agency assignments and payroll for a transient workforce

Sioux Falls, South Dakota ~ Esurance, Sioux Falls Call Center

> Sole Recruiter for a high-turnover call center

. Oversee full recruitment cycle with both Internal and External

applicants. Oversee job fairs and recruiting events.

. Ensuring strict compliance with company documentation.

. Works to identify needs for requisitions and facility planning

timetable.

. Ensures strict accuracy with internal company and departmental

metrics.

Contact this candidate