Customer Service Representative

Shaless avinger

*** ******* ***** ( Ladson, SC 29456 Phone: 843-***-**** (

abjrsy@r.postjobfree.com

Objective

To obtain a Manufacturing career position that allows me to utilize my

knowledge and learning experiences to perform my job duties, learn new job

duties and to bring to the work place every skill I have and become a

productive part of the company.

Professional Experience

Force protection industries Ladson, sc July 2006 to October

2009

Mechanical Assembler

Key Results:

. Work in assigned manufacturing production department to learn ad

perform a variety of structural assembly operations .Read and interpret

blueprints specifications.

. Inspection duties while working from manufacturing specifications,

procedures, and instructions on assembly line.

. Drill,edge fill, fit and assemble a variety of detail parts

functionality.

. Perform delegated production accountability duties associated with

processing,verification, auditing and inspection of assemblies, parts

and toolling.

. Routing wire bundle harness such as overhead harness and lower

harness,that leads to fuel tank,dome lights, dashboard and steering

shaft. Installed and inspect electrical harness route from schematics

from engineering.

Department of AGRICULTURE cAMDEN,SC august 2003 to Dec.2005

US Grader/Inspector

Key Results:

. Inspect and grade the quality of fruits and vegetables from various

farmers.

. Test and weigh in numerous vegetables from various farmers.

. Provide customers with product and service information.

Dial america marketing north charleston, sc

December 2002 to July 2003

Customer Service Representative

Key Results:

. customer Answer phones and respond to customer requests.

. Sell product and place customer orders in computer system.

. Provide customers with product and service information.

. Upsell products and services. Transfer customer calls to appropriate

staff.

. Identify, research, and resolve customer issues using the computer

system.

. Follow-up on customer inquiries not immediately resolved.

. Complete call logs and reports.

. Research billing issues. Research misapplied payments.

. Recognize, document and alert the supervisor of trends in calls.

Reese Teleservices Orangeburg, SC

June 1999 to September 2002

Customer Service Representative

Key Results:

. Resolve complex inquiries and complaints from customers.

. Schedule call backs.

. Maintain daily operations of all admitting areas in accordance to job

duties.

. Retrieve pertinent information and documentation essential to assure

proper billing process.

. Performing extensive research to resolve the complex of customers

problems.

. Provide customers with product and service information.

. Research billing issues and misapplied payments.

. Answer phone and respond to customers request in a timely manner.

Education

centura College

Diploma Medical Billing and Coding Specialist, 7/2010

Skills and Training

I have extensive knowledge and experience working with the following

software: Microsoft Office XP and Vista, Access, Excel, Word, PowerPoint,

Outlook. Medical Terminology, medical billing and coding, patient

registration, hospital billing, ICD-9 and CPT coding, medisoft. I have

excellent leadership, verbal and written communication skills. I work well

as a team and independently. I know how to prioritize my workload and I am

organized.

References

Available upon request

Contact this candidate