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Customer Service Management

Location:
Waukesha, WI, 53186
Posted:
October 11, 2010

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Resume:

Harry L. Johnson

*** ****** **** . ********, ** *3186

Residence 262-***-**** . Mobile 262-***-**** . abjrss@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Senior Bank Executive with more than thirty years of professional and board

experience serving regional and community bank institutions. A record of

exceptional commercial lending and financial performance; and, a reputation

for leadership, superior customer service, and for building strong and

consistent business relationships, maximizing institutional profitability

and growth, fund retention, and customer satisfaction.

SUNSET BANK and SAVINGS

Waukesha, Wisconsin

Executive Consultant 2010 to Present

In recognition of expertise and tenure, requested by Board of Directors to

serve as executive consultant following retirement. Responsible for

portfolio advice, loan presentations, structured credits, commercial loans,

and asset based transactions.

Executive Vice President, Head Lender

1999 to 2009

Recognized market opportunity to start new, full-service community bank,

and grew bank from startup to $150 million assets. Responsible for

commercial loans, cash management, wealth management, and private banking.

. Worked with team to develop strategic business plan, obtain authorization

to form new bank, secure franchise, and to raise capital to build bank.

. Grew commercial portfolio from start-up to $65 million.

. Established asset-based lending program that enhanced bank return in

excess of 20 percent annually.

. Developed policies and procedures for bank loans, including commercial

real estate loans, mortgage loans, and indirect market sales.

. Installed Sage Works, an Internet-based suite of applications that

provided enterprise-wide access to vital customer, partner, and prospect

information, created value, and that supported all aspects of customer

relationship management.

. Initiated training program for junior personnel to learn and to assist

with commercial lending process.

. Represented bank as spokesperson for media events and press inquiries.

Participated in community affairs to increase the Bank's visibility and

to enhance new business opportunities.

. Solicited new business opportunities, including "cross-selling" of loans

for single family homes, commercial transactions, and home equity.

. Reviewed and approved consumer and business credit and completed

investigation, underwriting, and financial analysis to protect and

preserve bank assets.

. Maintained full compliance with government regulations and reporting of

cash transactions.

. Monitored loan repayment activities and proactively managed delinquencies

that occur in tough business environment.

BANK ONE CORPORATION

Waukesha, Wisconsin

Commercial Banker 1990 to 1999

Assumed leadership role in commercial lending for this $1.2 billion bank,

following acquisition of Marine Bank, West. Responsible for commercial

loans, cash management, wealth management, and private banking. Served as

member of Executive Committee, consolidating ten locations into five.

. Enhanced bank profitability, with no significant managed assets in

portfolio.

. Established policies and procedures for new entity, and for five other

banks under Bank One banner.

. Grew commercial portfolio from $25 million to $40 million.

MARINE BANK OF WAUKESHA COUNTY

Waukesha, Wisconsin

Commercial Banker 1984 to 1990

Assumed leadership role in commercial lending for this new, $350 million

bank, following merger of First National Bank of Waukesha and Marine Bank.

Responsible for commercial loans, cash management, wealth management, and

private banking.

. Served as member of strategic consolidation committee, which divided

portfolio and calling responsibilities, consolidated 21 offices, and

orchestrated merger of middle and upper management.

. Grew commercial portfolio from $12 million to $25 million.

. Developed automated financial management spreadsheet program, prior to

advent of Microsoft Office programs. Used program as part of consulting

and advisory roles in organization to expand new and existing

relationships. Recognized as only program of its kind at that time.

. Led financing of Lot 1 Block 1, a former county dump, leading to New

Berlin's premier commercial and warehouse development, with nine

properties and over 100,000 square feet of development.

. Prospected commercial loans, serviced cash management, and sold trust

services.

FIRST NATIONAL BANK OF WAUKESHA

Waukesha, Wisconsin

Commercial Banker 1979 to 1984

Bank Credit Manager 1975 to 1979

DERRING MILLIKEN New York City, New York

Sales Representative 1971 to 1975

1975

SPECIAL ACHIEVEMENTS

Member of X Club, a social fraternity . Rollins College

Who's Who in Universities and Colleges

Selected to speak to Small Business Entrepreneurs as part of WTC Business

Lecture Series.

PROFESSIONAL AND COMMUNITY INVOLVEMENT

Donna Lexa Art Center . Fundraising and Event Volunteer . 2004 to Present

Sunset Bank and Savings . Board of Directors . 1997 to 2009

Merrill Hills Country Club . Board of Directors, President . 1986 to 1990

United Way of Waukesha . Board of Directors . 1985 to 1989

Waukesha Noon Rotary Club . Member . 1975 to 2001

Waukesha Training Center . Board of Directors . 1990 to 1999

EDUCATION

Masters in Business Administration . Rollins College . Winter Park, Florida

Bachelor of Arts in Economics . Rollins College . Winter Park, Florida

Advanced Accounting Coursework . St. John's University . Queens, New York

PERSONAL

Married . Two adult children . Excellent health

Enjoys golf, physical fitness, music, and reading.



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