Customer Service Assistant

Location:

Posted:

October 11, 2010

Katherine Breedlove

abjrrd@r.postjobfree.com

CAREER OBJECTIVE:

To secure a position in utilizing my office, organizational, research, and customer service skills in a legal

capacity.

COMPUTER PROFICIENCIES:

Microsoft Word • PowerPoint • Excel • Outlook • Access • Westlaw • Casino Market Place Database

Type 60 WPM

EDUCATION EXPERIENCE:

Rasmussen College, Eden Prairie, MN, September 2008 to Present

Paralegal Associate Degree [Expected Graduation Date December 2010]

Dean’s list / 3.73GPA

Coursework: Microsoft Office, Technology in the Law Office, Algebra, Sociology, English Composition,

Legal Research & Writing I & II, Legal Analysis & Writing, Computer Systems, Civil Litigation, Tort Law,

and Family Law. 2 years of college in which we learned detailed knowledge of the litigation process,

contracts, corporate law, family law, criminal law, along with several other aspects of the law.

WORK EXPERIENCE:

Colorado Legal Services; Denver, CO [August 2010-Present]

Legal Assistant (volunteer)

•Provide excellent customer service •Client intake •Client interviews (over the phone & walk-ins)

•Develop cases and effectively communicate them later to the supervising attorney at “case review”

Mystic Lake Casino / Little Six Casino; Prior Lake, MN [August 2007- June 8, 2010]

Marketing Representative

•Provide excellent guest service •Solve complex guest problems •Assist with promotions and drawings

•Maintain Club Mystic player database •Handle large amounts of cash •Maintain guest privacy and

confidentiality •Maintain a calm and professional attitude in a fast and demanding environment

Mystic Lake Casino / Little Six Casino; Prior Lake, MN [August 2006-August 2007]

Spa Receptionist

•Provide excellent guest service •Book massage appointments for hotel guest and community members

•Provide knowledgeable information to inquires about massage services •Handle large amounts of cash

•Maintain massage appointment database

K-Mart; Ft. Collins, CO [November 2004-June 2006]

Cashier Supervisor

•Provide excellent guest service •Responsible for large amounts of cash •Provide cashiers with direction

& breaks •Run customer service desk •Process returns •Process money orders