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Customer Service Management

Location:
Sherwood, AR, 72120
Posted:
October 11, 2010

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Resume:

Kelly Spinella

*** ***** ****** **.

Sherwood, Arkansas 72120

501-***-****

E-mail: abjrr6@r.postjobfree.com

Profile

Air Force Information Management specialist with over six years of experience specializing in the

supervision and management of leadership directed communications and information

management tasks. Supervised all activities including staff support personnel, policy publishing,

records management, drafting/proofing administrative communications and enterprise network

management. Current secret security clearance.

Strengths

Excellent bilingual verbal communications skills

Extensive background in conflict/change management, public speaking and presentation skills

Experienced technical writer skilled in developing policies, procedures and directives

Strong background in Microsoft Office and other business applications

Great typing skills, typing up to 65-70 wpm

Experience

Information Technology Management

Managed $120k organizational network consisting of 180 Microsoft Windows XP Professional

Clients, Windows 2000 Servers and 200 user accounts; supported 10 remote locations through

the VPN connections

Distributed over 100 critical computer work stations; installed Air Force and Microsoft business

applications; configured network devices and maintained 100% accountability of all assets

Utilized various enterprise level remote administration and configuration applications; negated on-

site visit requirements; reduced Total Cost of Ownership by 80%

Utilized Active Directory administration tools to enforce Air Force security business principles;

secured five terabyte network attached storage devices; developed backup schedules

maintaining 95% network availability time

Office Administration

Managed quality of life programs and provided customer service support for 180 personnel;

scheduled over 120 monthly appointments for organizational leaders eliminating scheduling

conflicts.

Managed 350 electronic publications and forms; coordinated/validated development, design,

control, storage, and dissemination of organizational policies.

Conducted 15 annual internal inspections; attained 100% compliance with Privacy Act (PA) and

Freedom of Information Act (FOIA) procedures for more than 2500 personal records

Education

Certificate, Leadership and Management Principles 2006

College for Enlisted Professional Military Education Maxwell-Gunter, AL

Professional military education designed to enhance the knowledge, skills and abilities of Air

Force leaders

Relevant Skill and Training

2008 - Advanced Information Management Craftsman course

2006 - Airmen Leadership School graduate

2003 - Microsoft Office Suite course

2002 - Information Management Journeyman course



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