Customer Service

Shawn Bieda

**** ***** **. ******, ** *****

(***) - 696-8766

abjrr2@r.postjobfree.com

EDUCATION:

College of DuPage Graduation Date N/A Glen Ellyn, IL; Business

Administration

Downers Grove South May 06 Downers Grove, IL

TECHNICAL SKILLS:

Microsoft Power Point

EZ Teller

Visual Banker

Microsoft Office

Argo Production

Vertex

Works well unsupervised

Hands on problem solving

Attention to details

Well organized

Quick learner

Diagnose and repair Cars

ACADEMIC EXPERIENCE:

Honor list

Perfect balancing

Employee of the month

WORK EXPERIENCE:

January/2009 AMCORE Bank now Harris Bank Naperville, IL

Universal Banker

. Coordinate both the Personal Banker and Service Representative functions

in the delivery of efficient, accurate and professional service.

. Generate and maintain profitable customer relationships wile satisfying

and exceeding customer financial needs and expectations.

. Adherence to all operational, regulatory and security requirements,

directives and procedures while minimizing losses.

. Exhibit effective communication

. Provide transactional support to the Service Area (Tellers) as well as

dual control functionality as applicable.

. Open deposit accounts and input loan applications and navigate the loan

process. Open all types of personal and business accounts and prepare

related documentation.

. Assist customers with requests, complaints, research and follows-up on

details to resolve matters to the customer's satisfaction.

. Assist with reception and vault attendant duties.

. Interface with customers via telephone or in person.

January/2008 WaMu Wheaton, IL

Senior Teller

. Insure that every customer is taken care of quickly and efficiently.

. Cross-sell bank products

. Detect and stop fraudulent transactions in order to prevent losses

. Balance Vaults, Travelers Cheques, and ATM.

. Train new employees on policies and procedures.

. Supervise tellers

October/2005 West Suburban Bank Darien, IL

Senior Teller

. Train new employees on policies and procedures.

. Detect and stop fraudulent transactions in order to prevent losses at a

bank.

. Insure that every customer is taken care of quickly and efficiently.

. Cross-sell bank products.

. Balance Vaults, Travelers Cheques, and ATM.

. Supervise tellers

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