Manager Customer Service

Robert S. Baker Jr

*** ******* *** **** *. Glen Allen,Va. 23059 Phone 540-***-****

**************@*******.***

Summary of Qualifications

Highly effective manager and shift supervisor with extensive experience in creating functional

schedules and shift management in a large-scale manufacturing capacity. Consistent in meeting

operational goals through superior communications and ability to solve problems. An effective

and versatile individual with know ledge in all phases of production.

Key Skills and Attributes

Customer Service Planning Personnel/Staff Scheduling Shipping and

Mitigation Receiving

Self starter and Production Work Shift Supervisor Inventory Forklift Certified

reliable Management

Professional Experience

Ferguson Distribution Center/Front Royal, Virginia

1999-2010

Held various positions with this large-scale manufacturing/warehouse facility.

Highlights include management and supervision of over 100 company associates,

consistently exceeding operational goals and team member of “lean management”

VNA Supervisor

Coordinated staff to effectively and accurately process orders for

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outbound shipments and proper storage of inventoried items to

assigned warehouse packing system

Shift Manager

Responsible for personnel of designated shift to meet daily

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operational goals

Communicated objectives, agendas and daily issues with facilities

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and operations management

Mitigated personnel issues with associates by following company

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rules, regulations and expectations

Handled personnel performance evaluations and disciplinary

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procedures

Maintained safe work environment through intra departmental

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coordination efforts

Utilized proprietary warehousing software system

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Shift Supervisor

Directly responsible for managing all aspects of weekend freight

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receipts and inventory processing

During tenure, functioned in all four shifts (1st, 2nd, 3rd and

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weekend) as the Shift Manager

TREX Corporation/Winchester, Virginia

1995- 1999

Production Worker

Produced decking board from recycled materials

Functioned in all aspects of facility on a rotating shift basis: Sorted

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material, operated process extruder, wrapped bundles of decking,

and loaded trucks

Carolina Motor Freight/Winchester, Virginia

1994

Loading Dock

Moved freight, stock, and other materials to and from storage and

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production areas, loading docks, delivery vehicles, by hand or using

forklifts

Techicon Corporation/Middletown, Virginia

1976-1994

Warehouse Manager (1984 - 1994)

Reviewed orders, production schedules, and shipping & receiving to

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determine work sequences and material shipping dates, types,

volumes, and destinations

Handled weekly inventory counts

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Department Lead

Coordinated with supervisors, contractors, and other personnel to

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exchange information and to resolve problems

Production Worker

Operated machinery and verified that finished product was up to

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specifications

Tested machinery to ensure that it is operating properly

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Education

Lord Fairfax Community College

• Certified Automobile Analysis and Repair

• General Business Coursework

Certifications

Dealing with Workforce & Associate Issues

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Safe Handling & Operation of Industrial Equipment (Tow motor, electronic

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picker, reach truck, dock stocker, double length pallet jack, yard truck driver

CPR Certification

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