Customer Service Software

CLAUDIA J CUELLAR

***** ****** **** ****

ODEM, TX 78370-4138

361-***-**** Secondary 361-***-****

Summary of Qualifications

Customer Service Representative experience, Teller Experience, Cashier, and Receptionist.

Worked in fast paced environment and handled money on a daily basis also made outgoing calls

and recieved incoming calls. Payroll with Quickbooks. Temp Jobs not listed: 6rys total experience

in Administrative work.

Work History

Jul 04, 2009 - Dec 11, 2009 Gulf Coast Race Track - Corpus Christi, Texas

Teller

Handle anywhere from 200-4500 dollars a day, take bets, had to be good and quick with exact

change no calculator

Jul 05, 2005 - Aug 21, 2008 Loraine Guzman (Roadrunner Delivery - Corpus Christi, Texas

Secretary/Receptionist/Customer Representative

Make morning phone calls to customers, answer phone calls, take messages,do

invoices,employee payroll,dictation and ocassionally make deliveries. (Worked with fax,

quickbooks,excell, etc..)

Nov 08, 2007 - Aug 06, 2008 The Whistle Stop - Calallen, Texas

cashier

Help customers in a fast paced environment, change gas prices, use cash register,safe

drops,maintain store

Occupational Experience

Cashiers ( 2 yrs 0 mos )

1. Answers questions and provides information to customers.

2. Bags, boxes, or wraps merchandise.

3. Cashes checks.

4. Compiles and maintains non-monetary reports and records.

5. Computes and records totals of transactions.

6. Learns prices, stocks shelves, marks prices, weighs items, issues

trading stamps, and redeems food stamps and coupons.

7. Monitors checkout stations, issues and removes cash as needed, and

assigns workers to reduce customer delay.

8. Operates cash register or electronic scanner.

9. Receives sales slip, cash, check, voucher, or charge payments and

issues receipts, refunds, credits, or change due to customer.

10. Resolves customer's complaints.

11. Sells tickets and other items to customer.

12. Sorts, counts, and wraps currency and coins.

Billing, Posting, and Calculating Machine Operators ( 12 yrs

Tellers ( 0 yrs 8 mos )

1. Balances currency, coin, and checks in cash drawer at end of shift

and calculates daily transactions.

2. Explains, promotes, or sells products or services, such as travelers

checks, savings bonds, money orders, and cashier's checks.

3. Removes deposits from automated teller machines and night

depository, and counts and balances cash in them.

Customer Service Representatives ( 5 yrs 0 mos )

Receptionists and Information Clerks ( 3 yrs 5 mos )

1. Analyzes data to determine answer to customer or public inquiry.

2. Answers telephone to schedule future appointments, provide

information, or forward call.

3. Calculates and quotes rates for tours, stocks, insurance policies, and

other products and services.

4. Collects and distributes messages for employees of organization.

5. Conducts tours or delivers talks describing features of public facility,

such as historic site or national park.

6. Files and maintains records.

7. Greets persons entering establishment, determines nature and

purpose of visit, and directs visitor to specific destination, or answers

questions and provides information.

8. Hears and resolves complaints from customers and public.

9. Monitors facility to ensure compliance with regulations.

10. Operates telephone switchboard to receive incoming calls.

11. Performs duties such as taking care of plants and straightening

magazines to maintain lobby or reception area.

12. Receives payment and records receipts for services.

13. Records, compiles, enters, and retrieves information, by hand or

using computer.

14. Registers visitors of public facility, such as national park or military

base, collects fees, explains regulations, and assigns sites.

15. Transmits information or documents to customer, using computer,

mail, or facsimile.

16. Types memos, correspondence, travel vouchers, or other

documents.

Executive Secretaries and Administrative Assistants ( 2 yrs

Secretaries, Except Legal, Medical, and Executive ( 3 yrs 0 mos )

1. Answers routine correspondence.

2. Answers telephone and gives information to callers, takes messages,

or transfers calls to appropriate individuals.

3. Arranges travel schedules and reservations.

4. Collects and disburses funds from cash account and keeps records.

5. Compiles and maintains lists and records, using typewriter or

computer.

6. Compiles and types statistical reports, using typewriter or computer.

7. Composes and distributes meeting notes, correspondence, and

reports.

8. Files correspondence and other records.

9. Greets and welcomes visitors, determines nature of business, and

conducts visitors to employer or appropriate person.

10. Locates and attaches appropriate file to incoming correspondence

requiring reply.

11. Maintains calendar and coordinates conferences and meetings.

12. Makes copies of correspondence and other printed matter.

13. Opens incoming mail and routes mail to appropriate individuals.

14. Orders and dispenses supplies.

15. Prepares and mails checks.

16. Provides customer services such as, order placement and account

information.

17. Records and types minutes of meetings, using typewriter or

computer.

18. Schedules appointments.

19. Takes dictation in shorthand or by machine and transcribes

information.

Office Clerks, General ( 3 yrs 0 mos )

1. Answers telephone, responds to requests, delivers messages, and

runs errands.

2. Communicates with customers, employees, and other individuals to

disseminate or explain information.

3. Compiles, copies, sorts, and files records of office activities, business

transactions, and other activities.

4. Completes and mails bills, contracts, policies, invoices, or checks.

5. Completes work schedules and arranges appointments for staff and

students.

6. Computes, records, and proofreads data and other information, such

as records or reports.

7. Operates office machines, such as photocopier, telecopier, and

personal computer.

8. Orders materials, supplies, and services, and completes records and

reports.

9. Reviews files, records, and other documents to obtain information to

respond to requests.

10. Stuffs envelopes and addresses, stamps, sorts, and distributes mail,

packages, and other materials.

11. Transcribes dictation and composes and types letters and other

correspondence, using typewriter or computer.

Computer Skills

Typing Speed: 60 Words Per Minute

Apple or Macintosh Computers

Database Software (Oracle, Access, etc)

Desktop Publishing Software (InDesign, etc)

EMail Software (Outlook, Thunderbird, etc)

Graphics or Drawing Software (Photoshop, etc)

Internet Browser (Internet Explorer, Firefox, etc)

Peripheral Devices (Scanners, Printers, etc)

Personal Computers

Presentation Software (PowerPoint, Flash, etc)

Spreadsheet Software (Calc, Excel, etc)

Utility Software (Virus, File Compression, etc)

Web Design Software (RapidWeaver, etc)

Word Processing Software (Word, WordPerfect, etc)

Additional Computer Skills:

I have also used quickbooks,and can pretty much perform anything on a computer, including

formatting and reinstalling.

Language Skills

English

Spanish

Additional Skills

I am CPR and AED certified. I have taken 2 computer skills courses 1 in high school and 1 college

course. I have worked in a Library both in highschool and in college. I am good at taking direction

and can catch on very quickly.

Driver's License

Class C - Standard Driver's License

Contact this candidate