Administrative Assistant Customer Service

Kelly R. Hill

*** *. *** ******, ******* WI *****

phone 608-***-****

******@**********.***

WORK HISTORY

Administrative Assistant, Kelly Services, 5/2010-8/2010

**** **** ***** ***, *******, WI 53704, 608-***-****

Full time, 40 hours per week

. Label conversion project - assisted Department Manager in

converting file information into Excel, obtaining data

from numerous sources such as Word files, hard copy

files, in-house software programs, and company website.

. Modified Excel files by manipulating columns, writing

formulas, and utilizing Vlookup functions.

. Data entry using an Excel database, creating and/or

changing Microsoft Word documentation, researching

numerous data fields using hard copy files, internet, in-

house software.

. Advanced Microsoft Word functions: merge using Excel

data source, headers, footers, and table formatting and

manipulation.

Administrative Assistant/Receptionist, Richland-Grant Telephone Cooperative

1/2001-1/2010

202 N. East Street, Blue River, WI 53518, 608-***-****

Full time, 40 hours per week

. Maintained reports and records for the General Manager and

Board of Directors.

. Prepared correspondence and meeting materials for monthly

board meetings.

. Maintained minute books.

. Coordinated cooperative's Annual Meeting.

. Coordinated travel arrangements for board members, booking

hotels, flights, car rentals and verifying meeting

registrations.

. Answered and directed incoming calls using 7-line key

system; acted as a customer service representative; received

payments via cash, check or credit/debit card; balanced cash

drawer ($100) and Petty Cash ($300); opened and distributed

all incoming mail.

. Created and assigned service orders for telephone, video and

Internet installations and troubles.

. Assisted Marketing department in creation and distribution

of newsletters, flyers, brochures, ads, mailings and

promotions.

. Assisted customers with troubleshooting and resolving video,

telephone and Internet problems.

. Ordered office supplies as needed.

. Processed employee payroll-acted as backup for the

Accountant in verifying time sheets, assigning account

codes, entering data, processing reports and checks,

submitting ACH, and payment of federal and state taxes.

Senior Word Processing Specialist, 10/1999-1/2001

RMT, Inc. 744 Heartland Trail, Madison, WI 53717 608-***-****

Full time, 40 hours per week

. Input, formatted and edited all types of correspondence,

reports, tables and spreadsheets.

. Provided customer service.

. Contributed feedback to team, committees and company on

efficiencies, layout, design and procedures in order to

continuously enhance service and final output.

. Completed special projects as assigned.

Administrative Assistant, US Bank (Firstar) Home Mortgage 4/1998-

10/1999

8000 Excelsior Drive, Madison, WI 53717, 608-***-****

Full time, 40 hours per week

. Supported mortgage lending team, including Vice President,

50 loan officers and loan processing staff.

. Prepared correspondence and reports.

. Maintained files.

. Input, formatted and distributed production and other

statistical reports.

. Arranged travel, hotel and meeting accommodations.

. Completed special projects as assigned.

Word Processing Specialist, US Bank 10/1986-4/1998

One S. Pinckney Street, Madison, WI 53703, 608-***-****

Full time, 40 hours per week

. Prepared correspondence (written or dictated), statistical

reports and organizational charts.

. Designed proposals, presentations, newsletters and

brochures.

. Provided software support.

. Assigned and distributed workload.

. Completed special projects as assigned.

EDUCATION

Southwest Wisconsin Technical College, Fennimore, WI 5/2005

Technical Certificate, Medical Coding

Southwest Wisconsin Technical College, Fennimore, WI 5/2004

Associate Degree-Medical Transcription

Southwest Wisconsin Technical College, Fennimore, WI 5/1985

Associate Degree-Administrative Assistant

Riverdale High School, Muscoda, WI

High School Diploma

SKILLS AND ABILITIES

. Medical terminology, medication terminology and abbreviations used

in healthcare fields.

. Typing speed-67 wpm.

. Office practices and procedures.

. Office equipment-personal computer, printer, scanner, copier,

dictation/transcription, 10-key calculator, laminator and postage

meter.

. Software-Microsoft Word, Excel, Publisher, Outlook, Powerpoint,

Adobe Standard and IVUE (specialized telephone billing system).

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