Customer Service School

Cheynna M. Moore, MBA

**** ********** ******, *** ******* LA 70125.

Phone 504-***-**** (Cell)

Curriculum Vitae

PROFESSIONAL OBJECTIVE

To join with an innovative and exciting educational leadership team.

SNAPSHOT OF MY PROFESSIONAL EXPERIENCE

. Four years of experience in urban school setting

. Meticulous, diligent, detail-oriented

. Extensive experience in parent-school-community partnership development

and engagement

. Extensive experience in supporting student achievement through Title I

resources

. Supervisory oversight of after-school programs and activities

. Classroom support to Special Education teachers and services team

PROFESSIONAL EXPERIENCE

Parent Liaison

2008 - Present, Lafayette Academy Charter School, New Orleans LA

. Under the supervision of the Principal and the Director of School

Culture/Parent Relations, work to increase and improve parent/family

and community involvement at the school

. Work with parent teacher relations and provide information in order to

encourage communication with parents/families and the community

. Serve as a liaison between the school and the parent/families of the

school

. Attend monthly meeting and in-service training with the Director of

Parent Relations/School Culture.

. Provide training to the parent community and provide information in

order to encourage home-school communication with parents/families and

the community

. Attend school and community meetings

. Make personal contact with parents to encourage parental engagement.

. Work with the Director of Parent Relations/School Culture to prepare

progress reports and provide information to the Principal

. Work with the Principal and Division heads to investigate complaints

from parents/families and the community

OASIS Program Director

2006-2007, Lafayette Academy Charter School, New Orleans LA

. Responsible for driving the school's focus on outreach to improve

parent engagement in their children's education to increase student

achievement

. Work with the school administrators to respond to concerns and issues

raised by parents in an effective and timely manner

. Work with teachers to align parent engagement practices with the

school's vision and strategy and to involve parents in multiple ways

(i.e. positive phone calls, open house, parent volunteers, etc.)

. Work to create a customer service culture that is respectful,

welcoming and responsive to the needs of parents

. Responsible for developing and coordinating staffing and resources for

an after-school program

. Supervise a staff up to eight summer school teachers/program

instructional aides insuring licensing compliance and program rigor,

fidelity and quality

. Responsible for planning and implementing special activities for the

OASIS program

. Responsible for keeping the school's records system accurate and

current including children's records, billing, attendance records, and

staff timesheets

Educational Assistant

2006 - 2006, Pflugerville Independent School District (PISD), Pflugerville

TX

. Assisted regular education and special needs students with lesson

under the direct supervision of the classroom teacher

. Assisted the teacher with completion of daily paperwork utilizing

various computer programs

. Accompanied and supervised students during classroom and other

activities

. Implemented behavior modification, personal development and other

therapeutic programs under the supervision of special education

teachers, the school psychologist, and speech-language pathologists

Administrative Coordinator

2005 - 2005, Medical Center of Louisiana, New Orleans LA

. Responsible for coordinating the Sexual Assault (SA) program under

the supervision of the SA Registered Nurses operated in the Safe

Center

. Responsible for inputting patient care data for billing into

computerized database

. Responsible for placing orders for charts, lab work, medical supplies

and materials for the Safe Center

. Responsible for alertly identifying and reporting emergency situations

and deescalating patient anxiety while coordinating the emergency

response

Central Supply Coordinator

2004 - 2005, HealthSouth Hospital, New Orleans LA

. Responsible for receiving, checking, storing and issuing general and

specialized materials and supplied for patient care

. Responsible for checking the quantity and quality of supplies against

invoices, purchase orders and other documents

. Responsible for the security of the storage area

. Responsible for completing quarterly inventory report

Unit Clerk

2003 - 2004, Methodist Hospital, New Orleans LA

. Responsible for processing doctors' orders

. Performed clerical duties related to the hospital unit and patient

records

. Communicated effectively with patients, visitors, and other members of

the health care team

EDUCATION

University of Phoenix

Bachelor of Science, Business Management, 2006

University of Phoenix

Masters of Business Administration, 2008

REFERENCES

(Personal and Professional)

James Fulton, Supervisor (personal and professional): 504-***-**** (cell)

Danielle McClarty, co-worker (personal and professional): 504-***-****

(cell)

Tammy Jackson, associate (personal and professional): 504-***-**** (cell)

SALARY REQUIREMENTS

Negotiable

Contact this candidate