High School Customer Service

**** *** ** *. *****: 701-***-****

Apartment # **6

Prattville, AL 36066 E mail: abjrpi@r.postjobfree.com

Daphne Rolfe

**/**-**/** *****, Minot Main Exchange MAFB, ND

Warehouse Worker/Damage & Defectives Clerk

Performed a variety of clerical and manual duties related to

receiving and processing merchandise and supplies, to include:

record keeping, document preparation and selecting shelving

locations in the stockroom for back stocking merchandise.

Main area of responsibility was the processing of

damaged/defective merchandise for repair or replacement,

proper maintenance of records both in and out of ASAP, and

completion of follow up actions as needed. Also assisted in

stock counts for annual inventories, the unloading of

merchandise, receiving merchandise from delivery drivers and

maintaining proper documentation. Use of a fork lift for the

movement of materials within the warehouse. Responsible for

assisting in the overseeing of warehouse stockers and the

operations of the warehouse in the foreman's absence.

08/99-08/09 Minogue Technologies Birmingham AL

Customer Service Representative

Assisting customers with account and site issues on an

ongoing basis. Working as part of the management team that

makes decisions on the direction the existing site will take as

well as streamlining the efficiency and customer services

currently provided. Assisting in web graphic design and serving

as the station manager for the site’s online radio station. As

station manager I supervise 4 other individuals in their capacity

as DJs. I also supervise a team of 20 chat room and message

board moderators.

07/05-02/06 ABA Schools, Higley Campus Gilbert AZ

Special Education Teacher

Taught grades nine through twelve in a self contained, day

placement program. Subjects addressed ranged from basic

skills reading to Algebra. Duties included the direct supervision

of two employees and a class size of 12, at full capacity. Other

responsibilities were lesson planning, implementation and

authoring of IEPs and their goals, full file reviews, co facilitation

of weekly groups with the staff counselor, parental contact and

meetings, grade recording and the monitoring/administration of

AZ state testing.

12/04-05/05 Jasper City School Systems Jasper AL

Certified Substitute Teacher

On call for the Jasper City school system, grades K 12, as a

substitute teacher. Responsibilities: daily routine of the

classrooms that I work in, as well as any extra duties that the

teacher is assigned. I am also responsible for making sure that

the entire class participates in the lesson(s) that have been left

by the teacher and for answering student questions about any

of those lessons.

12/04-2/05 Walker High School Jasper AL

Interim Teacher

Working as a collaborative teacher for two blocks a day with

Ms. Beverly Haddock, teaching Algebra 1A and B as well as

teaching a block a day of Occupational Diploma level

Mathematics in the absence of the regular classroom teacher.

Duties included, but were not limited to; preparation of lessons,

tests, and study guides. Issuing and inputting grades into the

system’s computer programming. Issuing report cards,

maintaining attendance, issuing books at the start of the new

semester.

2/05-5/05 Walker High School Jasper AL

Individual Instructional Assistant

Working one on one with a tenth grade student diagnosed with

Aspberger’s Syndrome. Assisting him with homework during

his resource block as well as assuring that he understood

classroom concepts in Biology, Algebra 1B, and standard

English classes. Assisting him with skills that will, in the future,

allow him to be more independent and accepted among his

peers. Daily communication with parents as well as teachers

was a must as well as ongoing research of tips and strategies

to insure that his teachers had the most current and effective

ways of maintaining his success within their classrooms. I

coached him in test taking strategies that effectively assisted

him in passing one of the five parts of the Alabama High School

Graduation Exam.

9/00-8/04 Gateway, Children & Family Services Birmingham,

AL

Special Education Teacher

Teaching English, sciences, history, and mathematics to

adolescents in grades 7 through 12 at a Psych. 21 residential

treatment facility. Responsibilities include, but are not limited

to: attendance at meetings as part of the weekly treatment

team, administration of placement testing, planning lessons that

fall within the AL Course of Study and meet the requirements of

each student’s IEP, implementation of lessons, grading,

issuance of report cards, maintenance of comprehensive

educational records on assigned students, compilation of past

educational records, maintain classroom discipline, utilization of

Accelerated Math programs, meeting with parents, social

workers, and foster parents as needed. While employed at

Gateway I was responsible for implementation of the

Accelerated Reader Program. This implementation included:

ordering the program disks and books, labeling the books,

installing the program to school computers, training teachers

and students in the effective use of the program.

12/99-9/00 Alabama Clinical Schools Birmingham, AL

Special Education Teacher

Taught English, sciences, literature, history, and mathematics to

adolescent males in grade levels 11 and 12, in a residential

treatment facility. Responsibilities include, but were not limited

to: weekly educational chartings, administration of the WRAT3

and the Oasis, planning lessons that fall within the AL Course

of Study, implementation of lessons, grading, issuance of report

cards, maintenance of comprehensive educational records on

homeroom students, as well as compiling information from past

educational settings, maintaining classroom discipline in line

with the behavior management system used within the facility,

and writing of Individualized Education Plans for eligible

students.

8/99-12/99 Compass Intervention Center Memphis, TN

Special Education Teacher

Taught all subjects to students identified as needing special

education services in a level III inpatient addiction treatment

facility. Responsibilities included, but were not limited to,

attending weekly treatment team meetings, designing and

implementing lesson plans specific to each child’s need,

grading, assisting in the administration of the TCAP,

administration of the WRAT3, issuance of report cards,

designing suggestions for student’s schools upon the child’s

return.

5/99-8/99 Daybreak Day Treatment Memphis TN

Special Education Teacher

Taught K 3 in a day treatment facility for children with emotional

and behavioral problems. Was responsible for implementing

lessons sent by the students parent school, grading, and

issuing report cards, as well as compiling educational data for

the student’s re entry into their home school.

1/98-3/98 Roanoke City Schools Roanoke AL

Interim Teacher

Taught sixth grade Social Studies for Mrs. Kippie Marcum who

was on maternity leave. In her absence I fulfilled all the normal

classroom duties of Mrs. Marcum. This included things such

as: lecture, plan, discipline, grade papers, and adhere to the

Alabama Course of Study.

1994-1998 Roanoke City Schools Roanoke AL

Substitute Teacher

On call for the Roanoke City school system, grades K 12, as a

substitute teacher. Responsibilities: daily routine of the

classrooms that I worked in, as well as any extra duties that the

teacher was assigned. I was also responsible for making sure

that the entire class participates in the lesson(s) that have been

left by the teacher and for answering student questions about

any of those lessons.

1993 – 1995 Southern Union State Community College Wadley, AL

Associates of Arts

Basic coursework in pursuit of a further degree. Member of Phi Theta Kappa, honor society for

two year college students.

1995 – 1997 Jacksonville State Univ. Jacksonville, AL

Bachelor of Science in Education

Education During my course of study I completed:

120 hour practicum at Wellborn High School with Mrs. Meadows’ TMR class. I was responsible for

teaching at least 20 lessons that I planned myself and conducting classes in an appropriate manner.

120 hour practicum at Wellborn High School with Mrs. Hollingsworth’s EC class. I was responsible for

teaching at least 20 lesson plans, discipline of minor class rules violations, and conducting the class in an

appropriate manner.

500+ hours of internship at Oxford High School and Oxford Middle School. I was responsible for

conducting classes for the full day; which included all the duties of the regular classroom teacher.

Other Education:

Certified in Crisis Intervention

Certified in PRT

Licensed forklift operator

Certified by CCS to teach both areas to adult employees of Children’s Comprehensive Services.

References

Available upon request.

Contact this candidate