Customer Service Sales

Carol Essig

810-***-**** ~ **** NE **th PL ~ Cape Coral, FL 33909 ~ abjrop@r.postjobfree.com

Summary of Qualifications

Communications, Marketing, and Administration expert providing excellent customer-oriented services throughout diverse

industries. Twenty years turnkey project management experience and technical sales background coupled with strong

multitasking capabilities. Work well under pressure and successfully demonstrate the ability to learn quickly and adapt to

unanticipated challenges. Key qualifications include:

Accounting & Billing Sales and Vendor Relations

Human Resources & Training Budget & Annual Report Preparation

Marketing & Creative Communications Dispute Resolution & Contract Negotiation

Professional Experience

Comcast - Ann Arbor, Michigan, Technical Support Specialist 2008-Present

Promote and sell cable TV, digital telephone, and high speed Internet services and products.

Provide technical assistance and troubleshooting for services, including diagnosing and evaluating problems, using

desktop tools, and the Help Desk. Determine the root cause and the appropriate solution. Execute the most logical

fix and provide verbal instructions to the customer.

Schedule repair appointments when needed.

Answer all billing questions and arrange for adjustments.

Facilitate and provide superior customer service to obtain and retain customers.

Custom Creations by Carol - Brighton, Michigan, Owner 1998-Present

Manage overall business operations, including marketing, sales, accounting, bookkeeping, human resources, and

manufacturing of final product.

Interface daily with clients to ensure superior customer satisfaction and outstanding custom design services.

Set and meet budgetary, sales, and marketing goals for business operations.

Develop and maintain strong material vendor relations.

University of Michigan - Ann Arbor, Michigan, Sales Representative 1996-1998

Networked and prospected throughout territory to increase sales of telephone services and related technology

equipment.

Implemented innovative marketing strategies, including persuasive demonstrations.

Designed capabilities and marketing materials utilized by sales division and representatives.

Processed all billing, client contracts, and resolved related service issues and disputes.

AT&T - Livonia, Michigan, Construction / Engineering Administrator 1987-1996

Generated annual savings of $150K through establishment of blueprint/work package bidding process.

Established working relationship with Information Technology Division to test new software prior to corporate-wide

adaptation.

Managed schedules for construction team of five foremen and their crews.

Investigated and established new methods of improving workplace performance standards.

Maintained plant-wide supplies, performance, and reconcilable inventories.

Assisted with budget and annual report preparation and presentation.

AT&T - Plymouth, Michigan, Accounting / Engineering Clerk 1981-1987

Coordinated meetings, conferences, and division travel arrangements.

Maintained shipping notices by sorting and logging more than 200 invoices daily.

Tracked expenditures to ensure compliance within $1.5M annual corporate budget parameters.

Oversaw central office equipment inventory, including office supply purchases and inventory processing.

Scheduled installation of equipment throughout offices statewide.

AT&T - Plymouth, Michigan, TSPS Operator 1978-1981

Education & Training

Eastern Michigan University - Ypsilanti, Michigan, Coursework in Business Administration

Professional Training and Seminars

Microsoft Office - Customer Service Skills - Human Resources Administration - Phone Etiquette

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