Customer Service Administrative Assistant

Administrative Assistant

SKILLS AND ACCOMPLISHMENTS

Administrative Skills:

. Provided administrative support to three claims examiners

. Reviewed, prepared, and created letters, reports and legal documents

to attorneys

. Coordinated and compiled medical appointments; contacted medical

providers, scheduled appointments, and sent out mileage payments

. Organized and facilitated communications between applicants and

attorneys

. Directed and researched wage statements and loss time information with

three human resource departments

. Arranged and organized meeting and conferences for attorneys

. Communicated and coordinated with four internal departments

. Filed, faxed and photocopied files

. Managed 150 to 175 customer accounts

. Determined compensability and benefits for claimants with phone call

to customer

. Managed family estate budge/retirement account/ 401k plans in the

amount of $80,000

. Developed and assembled between three to five new claims reports daily

. Systematized and generate claim diary notes, 7-15 daily

. Researched and investigated the validity of 15-175 claims monthly

. Authorized and released bills 35-50 daily for payment

. Drafted legal documents-memos, correspondence, and stipulation of

awards

Customer Service Skills:

. Managed 50 incoming and outgoing phone calls for multiply lines daily

. Greeted 15 clients and visitors daily

. Negotiated lien settlements of up to $80,000.00

Technical Skills:

. Microsoft Office applications, Microsoft word, Outlook,

. Research and online research

. Office equipment/fax machine/ copier/ Xerox

. 10 key by touch

. Type 40 wpm

Professional Experience:

2009-Present Executive of Family Estate, Long Beach, CA

2008-2009 Claims Assistant - Gallagher Bassett, Aliso Viejo, CA

2002-2007 Claims Examiner - Intercare Insurance, Orange, CA

2000-2002 Claims Assistant - Tristar Risk Management, Santa Ana, CA

1998-1999 Claims Assistant - EOS/Firm Solutions/Tristar Risk Management,

Irvine, CA

1997-1998 Data Entry Clerk - HealthCare Partners, Los Angeles, CA

EDUCATION/TRAINING:

Pacific Gateway Workforce Investment Network, Long Beach, CA - Career

Enhancement, 2010

Chaffey College, Rancho Cucamonga, CA - Paralegal Studies in progress

Cerritos College, Norwalk, CA - Pharmacy Coursework

Poly Technical High School, Long Beach, CA - Diploma Awarded

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