Manager Project

Terry E Brush

Lees Summit, MO *****

816-***-**** (H)

816-***-**** (C)

******@***.***

Roles: Experience Summary

Strategic Planning An IT Manager with proven leadership ability with

Data Processing Manager (CIO) IT, user and customer teams. Demonstrated

expertise in setting direction and facilitating the

Director of Systems analysis of business requirements, evaluation and

Management selection of appropriate technology to deliver

Product Manager enterprise solutions to improve client satisfaction

Project Manager levels. Broad IT experience with a history of

Staff Consultant consistent cost saving achievements in various

Vendor Liaison roles.

Product Researcher

Product Evaluator Skills Inventory

Contract Negotiator Strategic Planning:

Business Systems Consultant Architected an enterprise command center policy

Systems Analyst following ITIL service delivery model.

Researched and evaluated enterprise-wide selection

Tools/Methods: of IT solutions.

Project Management - Orchestrated business service management (BSM)

Systemation methodology across multi-platform data center

ITIL V2 & V3 Certified environment.

Business Service Management Project Management:

(BSM) Developed project plans in MS-Project and Clarity

Kepner-Tregoe Decision Matrix for executive approvals.

Built project teams from cross-functional areas.

MS-Office Suite Implemented project plans in critical task

MS-PowerPoint methodology.

MS-Word Vendor Management:

MS-Excel Built partnership relations between companies.

MS-Project Negotiated multi-year Enterprise License Agreements

Niku (ELA) and combined single procurement requests into

Project Workbench enterprise purchases as the single point of

Clarity contact.

BMC BPA & BPM Analysis/Design:

Remedy ITSM Suite Developed business requirements with Kepner-Tregoe

decision matrix.

Industry Application: Researched and evaluated possible solutions.

Financial Services Designed implementation plan in a build block

Insurance approach.

Education:

University of Missouri -

Columbia,

2 years in accounting

Additional Training:

UMC Institute for Executive

Development

Information Technology

Information Library V2 & V3

IBM Executive Institute

Terry E Brush

Lees Summit, MO 64064

816-***-**** (H)

816-***-**** (C)

******@***.***

Summary

An Information Technology (IT) Manager with proven leadership ability with

IT, user and customer teams. Demonstrated expertise in setting direction,

strategic planning, architecture design, and facilitating the analysis of

business requirements, evaluation and selection of appropriate technology

to deliver enterprise solutions to improve client satisfaction levels.

Broad IT experience with a history of consistent cost saving achievements

in various roles.

Professional Experience

Staff Consultant

DST Systems, Inc. (Winchester Data Center), Feb 2000 - Feb 2010

Large Global IT Service Provider

Developed strategic plans and facilitated teams of up to 22 cross-

functional associates in the analysis, requirements, evaluation, and

selection of software products for enterprise-wide solutions.

. Mediated a 45% savings in software costs with a 5-year enterprise

license agreement (ELA) for mainframes, mid-systems, distributed

systems, and Window servers with unlimited usage versus individual

purchases.

. Architected a $900,000 savings in software and professional service

costs by negotiating an early deployment of Service Impact Manager and

BMC Event Manager.

. Reduced Service Level Agreement (SLA) penalties by $600,000 in 6

months while increasing client satisfaction level from 3.4 to 4.2

through the implementation of Business Service Management (BSM)

methodology to align IT with the business services. A totally new

concept for the IT industry.

. Eliminated $250,000/year in duplicate software and maintenance costs

by facilitating the analysis, evaluation, selection, and deployment of

a single help desk enterprise-wide.

. Reduced staffing costs in the call center by $150,000/year by

architecting a consolidated display of system alerts on a video wall,

which reduced the number of incoming phone calls by being proactive to

system alerts.

. Orchestrated a strategic plan to reduce the redundant data entry to

process requests for change (RFC) in multiple change systems by

leading the selection of Remedy Change Management as an enterprise-

wide solution.

Director of Systems Management

Argus Heath Systems, Inc. (DST Systems subsidiary), Oct 1996 - Feb 2000

Pharmaceutical Claims Processor

Supervised 4 managers and over 30 associates with a $5.5 million budget

covering the areas of Database Administration, Help Desk, Production

Support, and Systems Administration in support of Point of Sale claims

processing and Reporting Warehouse systems.

. Saved $100,000/month in SLA penalties by migrating the Reporting

Warehouse from Informix database to DB2/UDB with greater throughput

and implementing software control processes.

. Reduced month-end processing from 35 to 4 days and quarter-end from 45

to 8 days.

. Recovered $43,000 in monthly charges on tapes sent outside to clients

by purchasing use-once tapes.

Terry E Brush Page

2

816-***-**** (H)

816-***-**** (C)

Product Manager

USAble Systems (Arkansas Blue Cross Blue Shield subsidiary), Oct 1995 - Oct

1996

Health Insurance System Developer

Responsible for a staff of 46 developers and business consultants in the

analysis, requirements, designing, coding, and quality assurance testing of

a claims system for Arkansas BCBS.

. Improved new claims system by instituting new quality control

procedures from initial plans to quality assurance testing.

. Reduced development time by employing new project management

guidelines for entire Arkansas BCBS.

. Obtained temporary off-shore resources to fill the lack of local

resources to keep the project schedule.

Business Systems Consultant

Blue Cross Blue Shield of Kansas City, Oct 1991 - Oct 1995

Health Insurance Provider

Led special projects for Chief Operating Officer providing guidance to

cross-functional teams.

. Improved communication by serving as a liaison between IT and business

units.

. Developed a client/server based claims discounting system for third

party administrators.

. Enhanced customer relations by making marketing calls with Chief

Operating Officer to existing and potential customers for their

business requirements.

. Reduced claims processing time between different Blue Cross plans by

coordinating the implementation of Interplan Teleprocessing Services

(ITS).

Data Processing Manager (CIO)

Forest T. Jones & Company, Jan 1979 - Oct 1991

Group Health Insurance Agency

Responsible for all areas of information technology including vendor

relations, hardware acquisitions and implementation, operating systems

upgrades and maintenance, and application development, reporting directly

to the owners of the company.

. Maintained a zero increase budget for five years by negotiating new

contracts and replacing older technologies with more cost efficient

versions while giving the staff increases in salary.

. Reduced off-hours operation support calls by implementing peer review

with a single on-call technician, which improved the quality of life

for associates.

. Transformed an outdated data processing shop into an information

technology facility to become a showcase for marketing by implementing

new concepts and technologies for online insurance processing.

. Improved processing speed by facilitating five Early Support Programs

for IBM to obtain faster mainframes and storage devices.

. Conducted benchmark tests to identify bottlenecks in processing.

. Developed a direct on-line transaction insurance processing for

quicker turn around on submitted health and life applications.

. Reduced the risk to the life company by auditing processes and

procedures of large insurance agencies before allowing them to become

third party administrators for billing and collection of premiums.

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