Administrative Assistant Training

Jessica Elser

**** ***** ******* ******* *., Chambersburg, PA 17202

717-***-****, ****.*****@*****.***

EXPERIENCE:

Sears Fraud Early Warning April 2010-Present

Citigroup- Hagerstown, MD -

. Answering inquiries and responding to problems via telephone

. Researching and responding to fraud trends on cardholder

accounts

. Resolving conflicts and customer complaints

. Retaining and strengthening relationships with customers for

the business

Community Assistant May 2008 to December 2009

Allen & O'Hara Education Services, Inc., Reinhard Villages- Clarion, PA

16214 -

. Created and followed an effective budget for planned events and

activities

. Utilized social media and technology to promote events and

business news

. Designed print and electronic publications

. Ability to complete and explain a lease agreement

. Handled Conflict Mediation

News Director, Reporter, Anchor, Weather Analyst- August 2007 to December

2009

WCUB TV, Clarion, PA 16214 -

. Supervised a staff of 15-25 reporters and anchors

. Conducted training seminars

. Maintained important community and media relations

. Produced and wrote the nightly news

. Filmed and edited news packages

. Anchored the news

Producer's Assistant, Intern- May 2009 to July 2009

4th Row Films, New York, NY 10002 -

. Generated video related marketing strategies for clients

. Conducted research to aid in film and documentary production

. Assisted with the editing of various projects

. Built and maintained a set in a professional sound studio

. Wrote and discussed weekly script coverage

. Assisted with script break downs

Marketing and Administrative Assistant- Summer 2007 & Summer 2008

Menno Haven Penn Hall Inc., Chambersburg, PA 17202 -

. Gathered information for, wrote, and distributed press releases

. Photography for various community and company events

. Designed important publications, advertisements, and

promotional materials

. Formed and maintained positive relationships with the media

. Created media lists

. Designed documents and surveys used for important market

research

Summer Camp Counselor and Team Leader- Summer 2001-Summer 2006

Camp Joy El, Greencastle, PA 17225

. Supervised campers during daily activities

. Led team-building activities and training for campers and staff

. Led a team of volunteers in kitchen duties and camp maintenance

. Encouraged healthy interaction and developed campers'

interpersonal skills

Jessica Elser

1811 Molly Pitcher Highway S., Chambersburg, PA 17202

717-***-****, ****.*****@*****.***

EDUCATION:

Clarion University of Pennsylvania, Clarion, PA

Bachelor of Science, December 2009

Major: Mass Media Arts and Journalism

Minor: English Literature

Overall QPA: 3.9/4.0

SKILLS & SOFTWARE

Final Cut Pro, Adobe Creative Suite, Microsoft Word, Microsoft Excel,

Microsoft PowerPoint, Microsoft Publisher, Avid, Windows Moviemaker, I

Movie, Soundtrack Pro, Cision, Sony HD camera

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