Human Resources Customer Service

Laurian Render

***** ****** ****** *********, **** 44120 216-***-****

abjrll@r.postjobfree.com

Summary of Qualifications

Successfully worked in service-oriented organization

Knowledgeable of Microsoft Office Suite (Excel, Word, Access,

PowerPoint, Outlook) HCM PeopleSoft, ERP Financials and AFS (Loan

Booking System)

Able to set priorities and handle multiple tasks while consistently

meeting deadlines

Detailed-oriented; Strong problem solving, analytical and

organizational skills

Highly motivated and eager to accept new challenges

Conscientious individual with strong work ethics

Excellent communication and written skills

Work Experience

07/00 - 02/10 Case Western Reserve University Cleveland, OH

Benefits Coordinator - Human Resources

Responsible for coordinating the weekly and monthly disbursements for

all University-sponsored welfare benefits plans (medical, dental,

vision, COBRA, etc.)

Handled billing for over 600 faculty and staff employees

Managed maintenance and reconciliation of Retiree Billing process

Reconciled benefit eligible participants for all welfare benefit

plans, including implementation of computer-based exception reporting

for self-funded plans (Anthem, Kaiser, SuperMed, Medical Mutual,

DenteMax, VSP, Union Eye Care and Benelect spending accounts).

Calculated adjustments for employees benefit changes

Interfaced with medical, dental, vision carriers regarding denied

claims

Enrolled new employees in benefit plans and provides benefits

orientation

Assisted with the distribution of orientation information and checking

enrollment materials for accuracy and completion

Maintained vendor contact to investigate discrepancies and provide

information in non-routine situations

Assisted with Open Enrollment/Benefits Fair

Provided excellent customer service to a diverse campus population

HCM Records Coordinator - Human Resources

Served as a liaison and source of information to faculty, staff, and

administrators on established Payroll and Human Resources policies and

procedures and other related issues

Processed and entered all new hire paperwork for faculty and staff

Processed and calculated earnings for monthly and semi-monthly

employees and prepared all salary changes, such as promotions, merit

increases, salary advances and retroactive payments in PeopleSoft HCM

Reviewed and processed terminations and leave of absence

correspondence

Researched and resolved any employee discrepancies or complaints

regarding compensation or overpayment issues

Worked closely with the payroll department, regarding overpayments and

payroll deductions

Prepared all performance reviews for staff employees

Updated employee records on a daily basis

Planned and organized special events, such as; benefits fair,

department luncheons and holiday parties

01/97 - 03/00 National City Bank Cleveland, OH

ATM Branch Coordinator - ATM Operations

Served as a liaison with third party cash replenishers to report and

collect cash differences

Handled the daily general ledger reconcilement of 360 Ohio off-site

ATM's

Assisted with the daily inputting of ATM settlement worksheets,

invoicing and maintaining the daily balancing

Researched all ATM discrepancies

Loan Administrator II - Commercial Loans Operations

Served as a liaison with agent banks, lending officers and

administrative assistants regarding all serving aspects of a real

estate and multi-national portfolio

Reviewed credit agreements and set-up non-agent and participation

loans

Posted and balanced payments and advances for participation loans

Researched discrepancies involving principal and interest balances

Monitored and modified daily financial reports

Actively worked in banking center assignments, which involved the

resolution of customer problems and follow-up to insure client

satisfaction

Managed the daily work flow of the unit

Provided one-on-one training for new employees and technical support

to unit

Wire Administrator - Commercial Loans Operations

Managed the wire desk by disbursing bank and customer funds through

wire transfer authorization

Researched and resolved wire discrepancies

Compiled and analyzed monthly unit quarterly reports for review

Assisted with implementing an incentive program for the unit

Provided one-on-one training for new employees

Promotion within six months to manage corporate accounts portfolio as

a Loan Administrator

Education

Tiffin University, Tiffin OH

Bachelors of Business Administration,

Administrative Management

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