Customer Service Administrative Assistant

Wendy Nichols

*** ********** **. ******, ** ***** 419-***-**** Email ******@*****.***

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Profile

Dedicated Professional with over ten years experience providing excellent

customer service in the manufacturing and distribution industry and

clerical support in the temporary staffing industry. Combine exceptional

organizational skills with hands-on technical knowledge, superior memory

for details and a strong work ethic.

Qualifications

MS Word, Excel, Outlook, Access

Typing 55-60 wpm

10-Key Touch

Data Entry/ Order Entry

Excellent phone skills

Multi-task oriented

Works independently

Dependable

Work History

May 2005 - July 2010 Customer Service Rep; Midwest Packaging Solutions,

Toledo, OH

Duties included:

Handled customer calls, input customer orders, invoice all shipped orders,

handled all credits/rebills/returns, was in charge of Ebay online customer

orders, quotations, and all customer questions, assist outside salespeople

and internal customers, assisted purchasing manager by placing purchase

orders and setting up new items in computer system.

Jan. 2005 - May 2005 Temporary Clerical Employee; Manpower, Maumee, OH

Worked temporary as an administrative assistant.

Dana Corp. main headquarters - Human Resource assistant - helping

department with filing, mail, employment verification, announcements,

updating tuition reimbursement in peoplesoft, various clerical duties

Owens-Illinois - Telecommunication Dept. assistant - assist department

with updating spreadsheets, filing, copying, maintaining company cell

phones, updating blue prints, general clerical duties

Oct 2003 - December 2004 Temporary Clerical Employee; Adecco Temporary

Services, Tulsa, OK

Worked temporary for major company headquarters office. This company kept

me working in various departments.

Dollar Thrifty Automotive Group - Fleet Accounting department - researched

car rental sales, developed various spreadsheets, developed procedural

book.

Dollar Thrifty Automotive Group - Human Resources - Activated and

deactivated security badges, performed company-wide badge audit, developed

procedure book, typed correspondence letters for various programs,

maintained database for employees, coordinated nationwide employee

anniversary and service pin delivery, assisted in various employee

functions, relief switchboard operator, and filing.

Federal Express - Delivery driver - temporary seasonal driver made

deliveries and pick up of packages. Learned defensive driving in training

for this position.

April 1999 - June 2002 Customer Service Representative; Ameron

International Tulsa, OK

Customer Service Rep for various assigned territories. Member of total

quality management teams that worked to improve company procedures.

Responsibilities included: processing orders into AS400,answering customer

inquiries, pricing/quotations. maintaining customer files, problem

resolution, coordinate certificates of compliance for all required orders,

type correspondence/phone correspondence, and provide product availability.

Education

Associates Degree of Applied Science in Word and Information Processing

University of Toledo, Toledo, OH

Refresher courses at New Horizons - MS Word (Beginning, Intermediate,

Advanced),

Excel (Beginning, Intermediate), Intro to the Web, Outlook

References available upon request

Contact this candidate