Engineer Quality Assurance

Summary: M.B.A.-educated with over ** years of extensive experience and

skill in developing key process improvements. Experienced in

team building and project leadership.

Employment Experience:

07/09 - 04/10 Financial Analyst, Electro-matic (contract)

Worked with Marketing Managers and other functional group leaders,

created and implemented pricing policies and processes,

maintained related files and databases (P21 software) and worked

directly with customers on special quotes and pricing related

matters.

04/06 - 05/09 CMMS Administrator, Chrysler

Provided expertise in the building and maintenance of the technical

interfaces that supported the Enterprise Asset Management

Application (Infor/Datastream) and related components including

mobile PDA's.

. Designed the Computer Management Maintenance System (CMMS) for

Chrysler to track assets, work orders, inventory, and parts

using Infor Software, and continuous improvement processes.

. Refined configurations based on business requirements and

ensured that documentation accurately reflected its current

state.

. Designed and developed custom Cognos reports using SQL queries.

. Coordinated and conducted end user training and new hire

training on the CMMS application.

. Managed the business relationship with Infor and served as the

primary liaison between the customer site and Infor.

. Coordinated the purchasing of all new software and hardware

related to Infor.

. Reviewed and approved invoices from Infor for support or

procurement of new licenses and applications.

. Maintained a high level of interpersonal skills in order to

interact and communicate with individuals at all levels of the

organization.

. Provided end user support remotely off shift.

10/03 - 03/06 Financial Advisor, American Express Financial Advisors

Helped Clients identify their distinct financial needs and objectives

with prudent financial planning. Recommend plans and products

that helped achieve those goals. Goals were as diverse as

helping with investments, major purchases, planning for

retirement and estate planning. Responsibilities required

initiative, the ability to market to locate clients, strong

interpersonal skills, effective communications, persuasive

ability, analytical ability, persistence and an entrepreneurial

perspective to build a practice.

. Successfully prospected to generate new accounts in excess of

$100,000.

. Designed, implemented, and maintained appropriate client

portfolio's using methodical approaches.

. Took initiative in coordinating educational retirement seminars

for both clients and prospective clients to generate new

business.

. Utilized proprietary and external software to help evaluate and

manage client assets.

. Strived to be each client's primary financial advisor by

building trust and being attentive to their individual needs.

. Effectively wrote and managed all documentation accordingly to

NASD compliancy.

09/01 - 09/03 System Administrator, Visionary Business Systems

Managed the successful implementations of applications for Ford, GM,

and Kmart. Responsible for full life cycle development which

started with a 3-5 day analysis workshop followed by team and

task assembly. Projects typically lasted 3-4 months with teams

of 2-5 consultants.

. Redesigned intranet systems to track products, categories,

inventory, employee information, sales, and receipts using

Active Server Pages (ASP), Internet Information Server (IIS),

ActiveX Data Objects (ADO), JavaScript, HTML, MS Access 2000

and SQL Server 7.

. Programmed VBA applications to perform data comparisons and to

move data between Microsoft Excel 2000 spreadsheets to

Microsoft Access 2000 database tables.

. Created web pages using Plumtree Gadgets for Kmart Portal site

that generated electronic paychecks, sales reports, and W-2

statements from PeopleSoft.

. Programmed Plumtree Web Crawlers to retrieve competitor

information, retail stock prices, and global personnel

information.

. Designed and normalize database schemas to support software

design.

11/00 - 08/01 Database Administrator, Benefit Outsourcing Solutions

Lead a team that designed and created software applications that

provided employees with easy access to benefit information via

the web. Provided technical support and training for clients.

. Designed and developed a benefits tracking program using

Internet Information Server (IIS), Active Server Pages (ASP),

Active X Data Objects (ADO), JavaScript, HTML, and Microsoft

Access 2000.

. Liaison with non-technical departments as well as with vendors

and national client base.

. Developed and implemented training programs to educate

employees on regulations governing qualified plans.

. Programmed MS Access modules for reporting purposes.

. Streamlined clients' inefficient bookkeeping systems and

automated them with Excel macros (Pabst Brewery).

. Prepared project plans and timelines for upper management along

with monthly milestone reports detailing accomplishments.

03/97 - 10/00 Reliability Engineer, Ace Tex Enterprises

Responsibilities included establishing quality management in

compliance with ISO 9002 and quality related activities

including quality control, quality assurance, customer complaint

handling and resolutions.

. Developed programs using Visual Basic that took production data

and produced process capabilities information like Cp, Cpk,

graphical plots, Histograms and Statistical Distribution

curves.

. Wrote Visual Basic programs that merged external disk files

into Access databases.

. Created MS Access database that entered and tracked data using

bar-code readers for production, inventory and re-order

quantities resulting in 60% process improvements.

. Lead coached for the ISO 9002 audits which resulted in ISO

certification.

. Devised statistical sampling techniques for product quality

standards.

. Drafted capacity planning constraints against the goals of the

customers, supplies and costs.

. Responsible for capital budgeting thus reduced electrical usage

by 15%, employee overtime by 70%, and kept vendor costs at 32%.

11/95 - 02/97 Administrator, New York Carpet World

Created technical manuals and conducted training on operational

improvements, business opportunities, cost controls, and staff

selection.

. Developed using Minitab sales based data that equipped analysts

with the ability to view and report on market areas such as

seasonal buying and other sale formula dimensions.

. Provided direction on operational strategies for client focused

research teams.

. Researched, developed and implemented training materials.

. Educated employees about the technical and professional aspects

of their position.

06/94 - 10/95 Reliability Engineer, BO'B Inc.

Provided strategic cost reduction techniques and organizational

performance metrics for plastic recycling company.

. Achieved a 20% cost savings ($5,000 a month) in supplies

through negotiations with suppliers.

. Identified hazards through risk assessments, safety engineered

designs, standards and code reviews under OSHA compliance and

maintained 100% safety record.

. Reengineered conveyor equipment for more efficient production.

. Initiated a plastic recovery system, effectively reducing the

cost of waste by 90%.

. Created the company's employee manual that described human

resource policies, procedures, and benefits.

. Designed and developed a performance appraisal system

emphasizing individual contributions and which took into

account a direct linkage to the job evaluation system,

resulting in clarification of performance expectations.

Education:

MBA in Management, University of Toledo, 1994

BSBA in International Business, Ohio State University, 1992

Technical:

Internet Languages

ASP.NET, ASP, VBScript, JavaScript, HTML

Other Languages / Tools

Visual Basic, Visual SourceSafe, Internet Information Server

(IIS), Visio, Outlook, Lotus Notes,

Plumtree, Microsoft Office 97 / 2007

Databases / Database Tools

Oracle, MS SQL Server 8 / 2000, MS Access 97 / 2007, SQL, ADO,

ODBC, Cognos

Operating Systems

UNIX, DOS, Windows 3.x / 9x / Me / NT / 2000 / XP, Macintosh

Certifications

Michigan & Ohio Series 7 and 63

State life, accident and health insurance licenses

Variable Annuities

Awards:

Bravo Award, Visionary Business Systems

Communication and hard work that resulted in fixes that others were

not able to produce.

Beyond the Call Award, Visionary Business Systems

Long hours, excellent communication, and efficient solutions.

Contact this candidate