Customer Service Administrative Assistant

Carla T. Howard

**** ***** ***, ********, ******* 30241 • 706-***-**** • ************@*****.***

Seeking an entry-level position in:

HUMAN RESOURCES

RELATIONSHIP BUILDING, CUSTOMER SERVICE EXCELLENCE, AND LEADERSHIP

Management Support Client Correspondence Telephone Support

Office Administration Customer Satisfaction Workflow Prioritization

Confidential Assistance Teamwork & Training

EDUCATION

Human Resource and Organizational Behavior Major- M.S., Human Resource

Strayer University, Douglasville, Georgia, Expected Graduation date: December 2011

Management Major- B.S., Business Administration

Miles College, Fairfield, Alabama, 2009

Courses include: Office Administration, Managerial Accounting, Strategic Management, Business Decisions,

Business Communications, and Human Resource Management

PROFESSIONAL EXPERIENCE

Chili’s Bar and Grill, Birmingham, Alabama February 2005-October 2008

Bartender/Server

Interacted with customers in a professional manner. Responsibilities included greeting customers, taking

reservations, serving, and bartending. Accountable for opening and closing the restaurant, training employees,

and balancing cash.

• Commended on a regular basis from supervisors and customers for exceptional customer service

and satisfaction skills

• Assigned to work independently, handle large groups and banquets, and supervise functions due

to maturity and reliability.

Fraizer Marketing Group, Bessemer, Alabama January 2007-May 2007

Administrative Assistant

Handle outside sale calls and maintained excellent customer relations. Beyond selling, analyze sales statistics,

prepare reports and handle the scheduling of clients appointment.

• Retain customers and attracted new clients

• Developed campaign ad for Ed Fraizer Bessemer Chrysler, Jeep, and Dodge

• Sold commercial advertising time and other station products to local advertisers

LaGrange Cardiovascular Center, Lagrange, Georgia January 2003- August 2003

Administrative Assistant

Reported directly to the senior partner. Responsible for organizing the doctor’s office, classifying patient

charts, handling phone calls, filing, and billing. Manage patient’s roster, and materials.

• Categorized and compiled a comprehensive patient roster on disk. Successfully completed the entry

of 400 patients in the practice within two months of hire

• Organized charts for up to 100 patients on a daily basis with virtually 100% accuracy

PROFESSIONAL SKILLS

Microsoft Office Typing (55+wpm) Customer Service Skills

Microsoft Windows Office Procedures Management Skills

Filing/Editing Telephone Skills Communications Skills

Light Book keeping

COMMUNITY INVOLVEMENT

Participant Feed the Hungry with TV33’s “Up All Nite w/ Jake Sessions

Participant American Red Cross

Participant Habitat for Humanity

***Outstanding References Available upon Request***

Contact this candidate