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Customer Assistant Technician New York .Net Design

Location:
Northampton, PA, 18067
Posted:
October 11, 2010

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Resume:

M ichael Sommer

* ** *

**** ***** ***.

Northampton, PA 18067

610-***-**** ( H) 610-***-**** (cell)

M abjrio@r.postjobfree.com

Wells Fargo Auto Finance, 1015 Club Ave., Bethlehem PA 2008-2010

Collector. On dialer, Magellan, Rumba, Citrix, Outlook Express, Notepad.

• Called customers 1-29 days late on their auto payments and tried to work out a payment to bring accounts current.

• Negotiated various payment methods.

• Processed checks by phone.

• Researched Monetary History to resolve disputes.

• Updated and verified customer information.

Air Products, 7201 Hamilton Blvd., Allentown, PA 2008

Data Export. Transferred files from one server to another as Air Products divested three companies and these companies needed certain

forms from Air Products’ server.

Job a temporary job through Thinkcentric, 1433 State Highway 34 Building C, Farmingdale, N.J.

Skills listed under RR Donnelley also applicable to CGI and Lutron

Creative Graphics Inc., 6620 Grant Way, Allentown, PA 2008

Proofreading, Project Assistant.

• Proofread manuscripts and various passes of forthcoming books, and checked corrections done by other for accuracy.

• Did text corrections to manuscripts and previously set passes.

• Made up books to match customer specifications.

Lutron Electronics, 7200 Suter Rd., Coopersburg, PA 2007

Graphic Design, Engineering Communications

Job a temporary job through CommTech 3155 Route 10, Denville, NJ

• Completed instruction sheets for various Lutron products. Dealt with standards and in making sure various requirements and

compliances were on the instruction sheets.

• Proofed and approved material. Looked for and spotted various errors that needed correction.

• Completed instruction sheets in Spanish and French for the Mexican and Canadian markets. Completed two sheets for the

Chinese market.

• Formatted the text and artwork in order to fit all art and instructions into a finite space.

• Reorganized various files for efficiency.

M ichael Sommer

2 of 2

2302 Dewey Ave.

Northampton, PA 18067

610-***-****(H) 610-***-**** (cell)

M abjrio@r.postjobfree.com

RR Donnelley, 700 Nestle Way, Breinigsville, PA 1985-2006

Preliminary Technician, Pre-Media. (RR Donnelley is not affiliated with the Donnelley Directory).

• Formatted and typeset various text and trade books, mostly through Quark Xpress. Also used other graphic design software such

as Photoshop, Adobe InDesign, PageMaker, Illustrator, PageOne (similar to HTML).

• Customers included Basic, Zondervan, Thomson Publishing, McGraw-Hill, Villard, Harper & Row, HarperCollins, Prentice-Hall,

Random House, Houghton Mifflin, Thomas Nelson and W. W. Norton.

• Detected and corrected errors by being detail-oriented and utilizing knowledge of the subject matter to help assure that the final

product was of professional quality.

• Developed versatility and proficiency by learning and mastering new programs.

• Followed designer specifications for the book and formatted manuscripts to those specifications.

• Created postscript files and distilled those files into pdf form for print and internet viewing.

• Preflighted files for accuracy at the printing stage and for archiving for subsequent reprints.

• Worked with electronic storage (CD burning), custom books, file conversion, and demand print.

Education and Internship

Pennsylvania State University, University Park, PA B.A., Speech Communication, 1983

• Achieved Dean’s List.

• Internship at WRSC AM/WQWK FM in State College, PA in Spring 1983.

Volunteerism and Hobbies

• Eucharistic Minister and Usher for his parish. Visits homebound parishioners.

• Board Member, Lehigh Valley Yankee Fan Club. Involved in charitable activities of the club, which is a registered non-profit

organization. Involved with the club in helping The Miracle League, American Cancer Society, Turning Point, Dream Come True,

and the Northampton Food Bank, among others.

• Author and owner of a webblog, The Sommer Frieze. Accepts advertisements for his blog for a fee. The blog is mostly a blog on

the New York Yankees and their minor league teams. For four years contributed guest commentary to a weekly Internet radio

show, Yankee Fan Club Radio.

• Worked in radio at WHOL 1600 AM Allentown from 1983-1985 after graduation (Broadcasting Option under the Speech

Communication program) and before starting at RRD.

References are available upon request.



Contact this candidate