Administrative Assistant Life Insurance
Resume:
Suzy Moreland
Bessemer, AL *5023
************@***.***
Education University of Montevallo, Montevallo, AL
Bachelor of Science Degree, May 1996
Major: Guidance and Counseling / Psychology
Work Experience
1998 - 2008 Protective Life Insurance Company, Birmingham, AL
Supervisor / Coordinator
Worked with technical team to create system upgrades
Initial review of new employees and performance appraisals
Created and managed productivity and quality numbers
Addressed internal and external customer's needs
Met with each department for implementation of new
procedures
Assisted employee development with on-going coaching and
feedback
Interview new employees
Approved time cards
Assisted employees upon heavy workload or as needed
Assumed overall responsibilities for operation within
departments
Trainer
Trained new employees and cross-trained experienced
employees
Planned and implemented projects to expedite production
Developed time studies for departments
Trained company in India for overnight production
Created and updated training manuals and job aid
databases for simple referral
Specialty Team Representative
Created and reported gain/loss numbers for upper
management
Initiated calls to agents and regional sales managers
for placement of cases
New Business Analyst
Proficient in submitting data entry
Worked with external customers to access additional
information
1996 - 1998 Shelby Baptist Medical Center, Alabaster, AL
Administrative Assistant - Patient Services
Responsible for updating nursing licensure, policies and
procedures
Accountable for inpatient/outpatient reports
Collating data for nursing schedule
Coordinated special events
Maintained all general office duties
Additional Skills Microsoft Word, Excel, Power Point, Accounts
Payable/Receiving
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