Customer Service Insurance
Resume:
Michelle Milanowski
Jenson, MI 49428 ************@*******.***
SUMMARY
Administrator and Collection Specialist. Professional with fourteen years
of demonstrated results in the Health Care, Collection and Business
Recovery Industry. Personal traits include: creative problem solving,
clear vision of organizational structure and processes while maintaining
strong attention to detail, multi-tasking, outstanding reporting and
successful recovery rate.
PROFESSIONAL EXPERIENCE
Professional Locators, Inc. and CPR Collections, Grand Rapids, MI.
12/08 - current
Collections Supervisor, Administrator and Human Resources Assistant
> Customer Service, Collections, Skip tracing,, month end reporting,
new business entry, Accounts payable and Accounts Receivable,
invoicing, following FDCPA guidelines, New Employee Orientation,
Client and Vendor relations and new employee training.
Metro Health, Grand Rapids, MI
7/08 - 11/08
Charge Entry Specialist
> Coding ICD-9 and CPT Codes for Internal Medicine, Ophthalmology, OB-
GYN, Family Practice and OMM Clinic charges. Ensuring all guidelines
is followed for each Insurance carrier. Running daily charge
summary. Working aged reports. Processing Patient Assistant programs
Advanced Radiology Services, Grand Rapids, MI
09/03-02/08
Coding Specialist
> Coding ICD-9 and CPT to all Radiology reports and filing with the
appropriate insurance companies
Coding and Data Entry Supervisor
> Coordinating the coding and data entry staff, related to schedules,
assignments and monitoring
Productivity. Maintenance of product workflow, training new coders,
Implementation policy and procedures, Facilitate monthly department
meetings. Work with the head Doctor related to coding issues and
changes. Performed Coding and Data Entry Audits.
Coding Follow up Specialist
> Processing all coding related correspondence from Insurance
Companies, Working delinquent accounts, Filing appeals to Insurance
Companies, Creating Policy and Procedures, Identifying and reporting
compliance issues. Accepting customer service and Insurance Company
calls, Coding, Follow up with Insurance Company representatives
Michelle Milanowski
______________________________________________________
Green Tree Servicing, LLC, Grand Rapids, MI
02/03 - 09/03
Collection Specialist
> Collections on delinquent mortgages, creating and monitoring 30/60/90
Day delinquent reports, processing Deferrals, short-term rate
modifications and tax splits, ensuring exceptional Customer service
by bringing delinquent Mortgages current, processing electronic
payments.
Spectrum Health Hospitals, Grand Rapids, MI
07/01 - 09/02
Professional Collection Specialist
> Billing all insurance carriers, working aged reports and collection
reports, Administrating EDI & NEIC reports, RWS (Receivables work
station), SSI (electronic and paper claim filing audit system).
Maintaining Accounts Receivables and Credit reports. Taking
insurance and Patient phone calls, follow-up with Insurance
companies, appeals and Statusing insurance companies.
EDUCATION AND TRAINING
Ross Medical Institute
o Certificate-Medical/Dental Administrative Asst
Ferris State University
o Health Care Administration Class
Radiology Coding Certification Board
o Certificate in Radiology Coding
ADDITIONAL SKILLS AND ABILITIES
> Microsoft Excel and Word
> Quick Books
> Financial Record Keeping
> Accounts Receivable
> Accounts Payable
> Medical Terminology
> Anatomy and Psychology
> ICD-9 and CPT Knowledge
> Card Access Program
> Lexis Nexis Accurint
> IMS Billing Software
> Billing Office Procedures
> Microcomputer Applications
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