Customer Service Supervisor
Resume:
K. O'NEAL YARBROUGH
Mobile, Alabama 36618
Mobile: 228-***-****
Day Phone: 228-***-****
Email: ************@*****.***
Country of citizenship: United States of America
Contact Current Employer: Yes
AVAILABILITY Job Type: Permanent
Work Schedule: Full Time
DESIRED US AL
LOCATIONS
WORK CCS Security Services, Incorporated 9/2008 4/2010
EXPERIENCE
Riverdale, Maryland US
Hours per week: 60 Salary: 63,000 USD Per Year
Director of Operations
Responds to verbal reports of unusual incidents or problems and assists in their resolution;
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assists other law enforcement agencies in investigative and emergency situations.
Supervises the work of a staff of security guards responsible for protecting and patrolling
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special taxing districts; inspects all posts to assure compliance with policies and directives.
Makes recommendations regarding hiring, discipline and promotion of subordinates;
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authorizes leave and overtime; evaluates and rates employee performance.
Protect industrial or commercial property against fire, theft, vandalism, and illegal entry. I
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protect and control entry to industrial, commercial, and, sometimes, residential property.
Makes random personal checks of program guard at every post during each shift.
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Anything unusual or any potential problem is noted and reported to the proper authority:
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police, fire department, building office, etc.
Checks interior and exterior of facility at regular intervals. Prepares work schedules and
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assigns work areas; changes or modifies schedules as needed; calls in part time personnel
to provide for necessary coverage.
Confers with superiors to receive shift instructions and to report incidents and activities from
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previous shift.
Prepares work schedules and assigns work areas; changes or modifies schedules as
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needed; calls in part time personnel to provide for necessary coverage.
Participates in training program regarding policy and procedures.
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Addresses and resolves routine service complaints from residents; confers with supervisor
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concerning policy decisions.
Duties may include operating and monitoring alarm and closed circuit television systems,
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receiving visitors and giving information.
Take action in emergencies such as illness, safety hazards, or other unusual situations.
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Written reports are usually filed after action has been taken to correct the situation.
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Use computers to store security information, including suspicious happenings and names of
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visitors.
Permitted to carry weapons such as gun, O.C. spray and baton.
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(Contact Supervisor: Yes, Supervisor's Name: Major Patrick Williams, Supervisor's
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Phone: 301-***-****)
WORK Asset Protection Services 4/2007 5/2008
EXPERIENCE
Corpus Christi, TX US
Hours per week: 48 Salary: 45,000 USD Per Year
Armed Security Officer
Protect industrial or commercial property against fire, theft, vandalism, and illegal entry. I
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protect and control entry to industrial, commercial, and, sometimes, residential property.
Duties may include operating and monitoring alarm and closed circuit television systems,
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receiving visitors and giving information.
Take action in emergencies such as illness, safety hazards, or other unusual situations.
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The main responsibilities of the guards are to observe and report.
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These duties may involve observing from a distance while on a walking patrol, while driving a
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patrol car, or by closed circuit television.
When I make my rounds, check windows, doors, and keep aware of unauthorized individuals
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in an area. Other tasks were making sure that electrical and plumbing systems, alarms, and
sprinkler systems are on or working properly.
Search the area thoroughly when anything unusual is noticed. A patrol area could be a large
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refinery or a small office building lobby.
Anything unusual or any potential problem is noted and reported to the proper authority:
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police, fire department, building office, etc.
Written reports are usually filed after action has been taken to correct the situation.
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Use computers to store security information, including suspicious happenings and names of
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visitors.
Permitted to carry weapons such as gun, O.C. spray and baton.
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(Contact Supervisor: Yes, Supervisor's Name: LTC Ric Essington, Supervisor's Phone:
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United States Air Force 4/1986 4/2007
Biloxi, MS US
Salary: 72,000 USD Per Year
Hours per week: 40
Human Resource Manager
Multi task oriented, results driven professional with a record of accomplishment in human
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resources management (HR), personnel administration, information management, office
automation, and customer service. Ability to clearly define project goals and effectively use
resources to achieve them. Core competencies include:
Offer a rare combination of superior interpersonal and human relations skills coupled with
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the unique ability to coordinate group efforts toward attainment of common goals
Understand worth and dignity of subordinates and successfully integrate this human element
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in daily leadership
Served in various positions of increased responsibility and complexity at various worldwide
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locations, demonstrating exceptional knowledge, skills, and abilities in the following areas:
Effectively lead an executive staff in accomplishing all aspects of human resources
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management in supporting 6,500+ personnel in the Air Force
Orchestrate daily activities of subordinate staff engaged in various professional, technical,
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and clerical functions of HR, personnel administration, education and training, medical
administration, and clinical operations
Advise senior executive leadership on formulation and implementation of policies, programs
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and procedures regarding staffing, recruitment and retention, employee
training/development, labor/management, pay and benefits administration, employee
assistance programs, health and safety, EEO, and other human resources issues
Serve as facilitator for various organizations concerning all types of HR/personnel and
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quality training initiatives
Provide leadership to organizational managers and supervisors in solving actions involving
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personnel management issues
Recommend innovative methods and strategies to resolve problems of job turnover,
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workforce planning, downsizing, and re invention initiatives
Review disciplinary action case checklists for supervisors containing basis of charges in
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relation to letters of reprimand, suspensions, separations/terminations, etc.
Plan, implement, administer, and counsel personnel on individual, family, and community
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issues including but not limited to career assistance, transition, relocation, family, and other
work/life service and activities
Principal advisor on career, transition, relocation, personal financial management,
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employment, community life, emergency/crisis assistance, personal and family readiness,
and all other work/life related services
Display in depth knowledge of principles, techniques, and methods of instruction; use of
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visual aids; learning processes; curriculum development; training evaluation; and counseling
methods and techniques
Proficient using computerized data entry, advanced information processing systems, and
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advanced functions of a variety of Microsoft Office Suite (Word, PowerPoint, Excel, Access)
Recipient of numerous awards for outstanding military, humanitarian, and community service
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(Contact Supervisor: Yes, Supervisor's Name: Aaron McKenzie, Supervisor's Phone:
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EDUCATION Community College of Air Force
Maxwell Air Force Base, Al US
Some College Coursework Completed
48 Semester Hours
Major: Psychology
GPA: 3.5
JOB RELATED Human Resource Management 5 Aug 1986 Records Management Training Class, 40 hours, 4
Oct 1986 Base Level Supply Customer Training Course Nov 1990 Equipment Management Nov
TRAINING 1990 NCO Preparatory Course 8 Jan 1990 Airman Leadership School 4 May 1994 Personnel
Craftsman 29 Aug 1997 Records Maintenance and Disposition Training, 40 hours Jan 2001 Air
Force Specialty Internship 14 Feb 2002 Weapon Qualified (.38 Revolver) 10 Mar 08 O.C. Spray
2 May 08 Baton 2 May 08
AFFILIATIONS American Legion Member
REFERENCES Upon Request
ADDITIONAL Leadership/Management Development I & II Personnel Administration Train the Trainer Human
Resources Management MANPER B System Course Advanced Software Applications Microsoft
INFORMATION Office Word Microsoft Excel Microsoft PowerPoint (Typing) WPM – 55
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