SHERRY STEVENSON

*** ******** ******, *******, ** 27006

336-***-**** • 336-***-**** • abjrgi@r.postjobfree.com

SUMMARY

EXPERIENCED CUSTOMER SERVICE, ADMINISTRATIVE AND ACCOUNT MANAGEMENT PROFESSIONAL WITH STRONG

ORGANIZATIONAL, COMMUNICATION, AND INTERPERSONAL SKILLS. AN OVER-ACHIEVER WITH HIGH STANDARDS

BASED IN PROPER ETHICS, LOYALTY AND CONSCIENTIOUSNESS. ABLE TO HANDLE MULTIPLE PRIORITIES AND A QUICK

LEARNER. MICROSOFT OFFICE SUITE PROFICIENT; OSHA CERTIFIED.

BUSINESS EXPERIENCE

CREW LEADER - US CENSUS BUREAU - WINSTON-SALEM, NC APR 2010 – AUG 2010

• TRAINED, SUPERVISED, AND DIRECTED A TEAM OF 15 IN THE COLLECTION OF CENSUS DATA FROM

RESPONDENTS.

• PROVIDED ON THE JOB TRAINING, COACHING, AND DISCIPLINARY ACTION AS REQUIRED.

• MONITORED PRODUCTIVITY OBJECTIVES AS DETERMINED BY THE FIELD OPERATIONS SUPERVISOR AND

ENSURED TEAM COMPLIANCE WITH ESTABLISHED CENSUS PROCEDURES.

COMMERCIAL ACCOUNT SPECIALIST - NATIONWIDE INSURANCE - WINSTON-SALEM, NC JAN 2005 –

May 2008

• 90% ACCOUNT RENEWAL RETENTION THROUGH SPECIALIZED CLIENT SERVICES AND EFFICIENT POLICY

COVERAGE EVALUATION.

• ASSISTED IN THE DEVELOPMENT AND SALE OF NEW COMMERCIAL PRODUCTS – GENERATING $200,000 IN NEW

SALES FOR THE AGENCY.

• ASSISTED IN TRAINING EMPLOYEES ON NEW ACCOUNT MANAGEMENT SOFTWARE FOR COMMERCIAL PRODUCTS.

RETAIL SALES MANAGEMENT – IVY ARCH – WINSTON-SALEM, NC 2000 – 2003

ACCOUNT EXECUTIVE / PRODUCER - CASTOR INSURANCE - WINSTON-SALEM, NC JUN 2001 – Nov

2001

• GENERATED $60,000 IN NEW BUSINESS IN 5-MONTHS.

• MANAGED ACCOUNT SERVICES FOR AGENCY’S EXISTING BOOK OF BUSINESS.

• REDESIGNED AGENCY PROCESSES TO INCREASE EFFICIENCY & DECREASE PAPER-BASED WORKFLOW.

• SPECIALIZED IN VARIOUS LOCAL BUSINESS ACCOUNTS.

PROPRIETOR – MISS SHERRY’S – WINSTON-SALEM, NC 1999-2009

• DEVELOPED THE BUSINESS CONCEPT, NECESSARY RECIPES AND MARKETING PLAN FOR THE NEW

BUSINESS. PROVED THE CONCEPT, DEVELOPED A BUDGET AND A BUSINESS PLAN FOR THE BANKING

INSTITUTION THAT WAS CHOSEN TO ASSIST US.

• DEVELOPED A CLIENT BASE MADE UP OF LOCAL CATERING FIRMS, COFFEE SHOPS AND CORPORATE

GIFT SERVICE PROVIDERS.

ACCOUNT EXECUTIVE/PRODUCER - BB&T / BLUE RIDGE BURKE - WINSTON-SALEM, NC JUN 1991 –

DEC 1998

• GENERATED $2 MILLION IN PREMIUMS - 15% LOCAL BUSINESS, 35% NATIONAL FRANCHISE

BUSINESS AND 50% US TRADE ASSOCIATION ENDORSEMENTS.

• CONDUCTED RISK MANAGEMENT TECHNIQUES SEMINARS FOR NATIONAL ASSOCIATION AND

FRANCHISE ACCOUNTS.

• MAINTAINED 90% ACCOUNT RETENTION/RENEWAL RATE.

• SPECIALIZED IN FRANCHISE ACCOUNTS AND ASSISTED IN THE AREA OF MEDICAL MALPRACTICE.

ACCOUNT EXECUTIVE/SERVICE SPECIALIST - ALEXANDER & ALEXANDER – WINSTON-SALEM, NC

SEPT 1982 – MAY 1991

• WORKED WITH TOP PRODUCERS TO GROW NATIONAL BUSINSS CO-OP PROGRAM TO $2.5 MILLION IN PREMIUMS.

• PERFORMED DAILY ACCOUNT SERVICES FOR EXISTING CLIENTS OF TWO TOP PRODUCERS.

COMMUNITY ACTIVITIES

MT. TABOR UNITED METHODIST CHURCH

CHAIR OF CROP WALK COMMITTEE, ANGEL TREE COMMITTEE, CHURCH COUNCIL, NC CHILDREN’S HOME

EDUCATION

GEORGIA STATE UNIVERSITY - ATLANTA, GA FLORIDA STATE UNIVERSITY -

TALLAHASSEE, FL

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