Technical Support Management

*** ******* ***** ***** 601-***-**** Home

Jackson, MS 39212 769-***-**** Cell tatriciahhotmail.com

Tatricia L Harris

Objective "To establish a career for a company that is intellectually

challenging, nourishes eagerness to learn, utilizes my

professional endowments and unique ability to multitask

with an opportunity for promotion."

Experience 2009-present Ikon Jackson, MS On-Site Service Specialist

. Operated and serviced high volume copy machines, bonded

professional notebooks and documents.

. Maintained records for management reports and

inventoried supplies.

. Facilitated all services calls for clients with myself

and, other staff, assisted with processing and filing

all client requests.

2008-2009 MS Dept of Education, Licensure Jackson, MS

Licensure Analyst

. Evaluated educator's transcripts, Praxis test scores and

licenses.

. Counseled potential educators on how to achieve "highly

qualified" educator status in private sessions and also

through high volume call center.

. Processed educator's licensure request for renewals,

upgrades and add on endorsements.

1999-2008 Friends of Children of MS, Inc. Jackson, MS

Lead Classroom Teacher

. Planned, organized, supervised and evaluated daily

activities in conjunction with associate teacher to

facilitate continuity and meet individual needs of

students utilizing classroom and individualized lesson

plans.

. Tested each student on fine motor skills, language and

listening skills and letter and number recognition.

. Planned and coordinated developmentally appropriate

activities for preschool children.

. Provided technical support to teachers, observed

physical and mental alertness of students and referred

students that needed further observations to appropriate

agencies and parent resources.

Education 1994-1999 Jackson State University Jackson, MS

. B.S., Childcare and Family Education.

References Available upon requests.

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