Customer Service Manager

JERRY TOMASIEWICZ

*** ***** ******** ******

Papillion, Nebraska 68046

Home Phone 402-***-****

Email: *************@***.***

SUMMARY OF QUALIFICATIONS:

• Most recently worked at Ameristar Casino as a Slot Service Specialist and McKesson Drug Company as Picker/Packer

• Former Manager of Krispie Kreme Doughnuts overseeing business operations, staff development, service and inventory

• Co-Owner/Co-Manager/Food Preparer and Baker at Be-Bop Coffee Shop overseeing business operations and personnel

• 20+ years successful experience in warehouse environment as Warehouse Manager and Receiving Supervisor

• Management Skills: Organize Complex tasks, exceed goals, make decisions, create solution and solve problems in ever-changing and

fast-paced work environments under deadlines; communicate with customers, staff members, management and other professionals;

knowledgeable of shipping and receiving duties; good listener; hard worker

• Success-driven leader and detail-oriented professional who accepts many responsibilities with excellent results

EMPLOYMENT EXPERIENCE:

2010 to Present, Harrah’s Casino, Slot Service Specialist

When the guests put their candle lights on – went to that location to provide service. Assisted with paper caught in the slot machines

and filled papers in the machine. Provided money for guests who needed change. Sometimes paper money would get caught in the

machines; assisted with problems. Communicated with customers to provide superior guest service

2005 to 2009, AMERISTAR CASINO, Slot Service Specialist

When the guests put their candle lights on – went to that location to provide service. Assisted with paper caught in the slot machines

and filled papers in the machine. Provided money for guests who needed change. Sometimes paper money would get caught in the

machines; assisted with problems. Communicated with customers to provide superior guest service

2002 to 2005, McKESSON DRUG COMPANY, Picker/Packer

Worked in wholesale drug company; pulled drugs from shelves in a warehouse environment which would be provided to pharmacies and

drug stores. Also worked in the Cage with Class 3 through 5 narcotics. Ensured 100% accuracy.

1997 to 2002, KRISPY KREME DOUGHNUTS, Manager

Responsible for business operations; hired, trained and supervised from 10-20 employees. Maintained inventory levels. Ensured

outstanding customer service in a fast-paced business environment. Oversaw and sent 2500 doughnuts nightly.

1993 to 2005, COOKIES FROM A-Z, INC. (Doing business as Be-Bop Coffee Shop) Co-Owner/Co-Manager

Responsible for business operation of coffee shop/full Espresso bar. Also served as Food Preparer and Baker. Served sandwiches, bakery,

ice cream and related products. Hired, trained and supervised staff. Advertising/Marketing.

EDUCATION AND WORKSHOPS:

• Bellevue University, Bellevue, Nebraska and Clarkson School of Medicine, Omaha, NE, Nursing Major, 1985 to 1986

• University of Nebraska at Omaha, Omaha, Nebraska, Science Major – college courses towards a Bachelors Degree

• New York International Gift Show, 1991

• South High School, Omaha, Nebraska, Graduated with Diploma

ACCOMPLISHMENTS AND PROFESSIONAL STRENGTHS:

• Successful experience in providing customer service and maintain superior public relations – like new challenges

• Productive team member and leader under tight time constraints – trustworthy and self-motivated decision maker

• Reliable professional, confident achiever and loyal employee who meets and exceeds company goals/expectations

• Assist other professionals as appropriate; provide the best customer service possible consistently – quick learner

• Learn new methods efficiently and use common sense; computer knowledge; operate forklift and electric pallet jack

• Dependable team member with leadership abilities who completes responsibilities from start to successful finish.

INTERESTS: Entered cooking contests – won trips and cash awards

REFERENCES: Available upon request

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