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Manager Customer Service

Location:
New Orleans, LA, 70122
Posted:
October 11, 2010

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Resume:

Dominque Jones

DOMINQUE JONES

**** ******* ****** *** • New Orleans, La. 70122 • 504-***-****

abjrej@r.postjobfree.com

Experienced Paralegal, with 5 years of extensive service in all legal

fields.

DEPOSITIONS • RESEARCH • MEMORANDUMS• STRATEGIC

PLANNING

SUMMARY OF QUALIFICATIONS

• 3years of extensive training as Legal Assistant/ Paralegal, 2years educational

training as an Office Manager and Personal Assistant.

• Skillfully manages law office on my own.

• Exceptional problem solver, driven to succeed with strong interpersonal and

negotiation skills.

• Superb mentor and inspirational leader/coach.

• Assumes both authoritative and democratic roles, turns visions into reality.

• Boundless energy capable of adopting a number of roles simultaneously and

effectively.

• Excellent communication and presentation skills written and verbally.

• A natural adapter readily accepts change.

SELECTED CAREER ACHIEVEMENTS

PARALEGAL

• Conduct client interviews and maintain general contact with client, with client

aware of status and function of the paralegal.

• Manage filing systems for firm, created new files and cleaning out old ones.

• Conduct legal research and account for it with legal billing.

• Draft legal documents, correspondence and pleadings.

• Summarize depositions, interrogatories and testimony.

• Author and sign correspondence provided the paralegal status is clearly

indicated and correspondence did not contain legal opinions or advice.

• Draft contracts, mortgages, and separation agreements.

• Familiar with legal billing.

• Successfully coordinated press conferences, rallies and several events with

exceptional turnouts.

• Drafted Motions for Summary Judgments and supporting Memorandums

• Drafted Appeal Briefs

• CM/ECF classes taken at U.S.E.D.C

• Assisting co-counsel on current historical desegregation case Moore vs.

TPSB USDC 65-15556

• Single handedly trained a new hire to come in as a Legal Assistant with no

legal background.

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Dominque Jones

• Successfully handled the title as Office Manager, Legal Assistant, and

Personal Assistant to Attorney James A. Gray, II and the Law Offices of Gray

& Gray.

MEMBERSHIP AND MARKETING EXECUTIVE

• Extend and retain Girl Scout membership to meet specific objectives.

• Assure membership growth and retention through the organization of Troops.

• Compile and analyze demographic and membership data to determine

registration and retention.

• Develop proposals for funding for special projects within accountabilities.

• Design projects for community rebuilding.

• Increasing marketing effectiveness through community outreach initiatives,

event planning, and database management.

• Prepared projects that enhanced the membership of girls.

ASSISTANT BRANCH MANAGER

• Provided leadership and delegated tasks in support of day-to-day operations.

• Increased QTD pretax by 28% resulting in $8,876 increase in revenue.

• Developed all new hire personnel and signed off on twelve week HMI

checklist.

• Established point of contact for all customer service issues.

• Arranged extensive travel itineraries; both international and domestic.

PROFESSIONAL EXPERIENCE

Paralegal November 2007- Current

Gray & Gray New Orleans, La.

Marketing April –07/Aug-07

Girl Scouts New Orleans, La.

Asst. Branch Manager May-05/ Jul-06

Hertz Local Edition Stone Mountain, Ga.

EDUCATION AND TRAINING

CLE-(3hrs) electronic filing New Orleans, La

April 2010

B.S. Criminal Justice Alabama State Univ.

May 2004 Montgomery, Al

Paralegal Certification Kaplan University

February 2010 Online

VOLUNTEER WORK AND SKILLS

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Dominque Jones

Young Leadership Council June 2008-Present

Track Coach Summer 2009-Current

NORD Metro Track Club New Orleans, La.

Asia Baptist Church Year Round

Microsoft Office Suite, LexisNexis, Westlaw, 70 wpm, PC Law, Excel, Lotus

REFERENCES:

Professional- James Singleton, New Orleans Traffic Court: 504-***-****

Professional- Shontrice Quinn, Youth Counselor: 504-***-****

Personal- Javonna Magee, CNA/Ochsner: 504-***-****

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