Sales Customer Service
Resume:
CONNIE RAE GUTOWSKI
Green Bay, Wisconsin 54304
abjreh@r.postjobfree.com
CAREER
SUMMARY A seasoned hands-on professional with over 7 years of outside
sales experience and 15 years of extensive experience in all
phases of Information Technology. Demonstrated exceptional
customer relations, leadership, organizational and training
abilities. Strong background in complex sales cycle, process
design / streamlining, solutions selling strategies,
communications skills and document management (CDIA+).
EXPERIENCE
1/07 - 9/10 A & A Fire and Security, Green Bay, Wisconsin
An integrated life safety systems provider, specializing in
sound & communication, security and fire/evacuation systems.
Integrated Systems Specialist - Healthcare Sales
Reporting to the Manager of Sales. Results-oriented
responsibilities with exposure to business development,
marketing, strategic planning, client relationship management,
and customer service, covering 19 counties. Low voltage
product line include: Infant Abduction/Client Wandering, Nurse
Call, Patient/Staff Tracking, Digital Video Surveillance,
Access Control and Fire Detection.
. Launched new healthcare product lines without market
presence nor established account contacts / decision makers
in the hospital, skilled nursing or assisted living
businesses.
. Successfully met and exceeded all quantifiable objectives
while working with Maintenance, Security and Biomedical
Healthcare Directors, Chief Nursing Officers, Healthcare
Administrators and Electrical and General Contractors.
. Achieved 95% of annual sales goal by September 1, 2010 with
an average gross profit of 40%.
5/06 - 1/07 Dental Technology Designs, DePere, Wisconsin
A high-end computer networking company exclusive to the dental
environment.
Solutions Consultant - Sales
Reporting to the owner / CEO. Responsible for developing
relationships, generating new business and maintaining existing
clients. Solutions include: Practice Management Software,
Intra-oral Cameras, Digital X-Ray (sensors and phosphor plate
technology) and basic computer networks.
4/02 - 3/06 Modern Business Machines (MBM), Appleton, Wisconsin
The largest and oldest independently owned office systems
business north of Milwaukee with over 90 employees.
Application Specialist - Sales
Reporting to the Vice President - Sales. Responsible for prospecting
and promoting the services and software application products of
MBM's Enterprise Consulting Services (ECS) Project to new and
existing customers, covering 16 counties. Products include:
Forms Overlay (Variable Data Printing), Print / Copy Tracking,
Network Faxing and Document Management (Scanning / Imaging).
. Successfully met and exceeded weekly prospecting metrics:
cold-calls, appointments, and qualifying prospects while
working with IT Managers, CFO's / Controllers, and business
owners.
. Investigated and analyzed related document technologies as
solutions to identified customer problems, resulting in
maximizing productivity, time savings, and cost reduction.
3/98 - 11/01 Schneider National, Inc., Green Bay, Wisconsin
The largest truckload carrier and logistics provider in North
America with over 20,000 employees and revenues in excess of $3
billion.
9/00 - 11/01 Member of Technical Staff - Production Control
Reporting to the Computer Operations/Production Control Manager.
Responsible for facilitating the entire Information Technology
(IT) Service Management process by serving as a Co-Project
Leader in defining procedures and lifecycles in the areas of
Asset, Change, Problem and Request.
. Served as liaison between all IT teams to coordinate and
report all production environment problems and changes
(mainframe, UNIX, desktop and network) that affected
services and goals of external customers. Communicated
issues to appropriate staff for problem resolution,
resulting in increased system availability.
3/98 - 9/00 Member of Technical Staff - Change Management
Reporting to the Production Control Manager. Responsible for
designing and supporting IT Change Management system.
. Represented Change Management area as a Subject Matter
Expert; facilitated meetings to develop business
requirements; documented and designed findings into
functional processes for Peregrine software implementation
which was projected to provide a consistent, streamlined
system, guaranteeing excellent service to internal
customers.
. Researched, evaluated and implemented Tivoli Change
Management software package and procedures to entire IT
organization to replace outdated systems.
2/88 - 3/98 Stella Foods, Inc., Green Bay, Wisconsin
The largest Italian specialty cheese company in the United
States with 14 plants and $750 million in annual sales.
Acquired Frigo Cheese in 1993.
3/97 - 3/98 Manager Information Systems Administration
Reporting to the Vice President of Information Systems. Responsible
for providing consistent internal Information Systems
administration with key objective to control costs while
maximizing services. Maintains and creates IBM AS/400 system
profiles, passwords and menus; monitors system security;
manages computer related forms inventory and conducts vendor
evaluations; trains new associates.
. Implemented and managed newly purchased voicemail and
telephone systems which significantly increased
telecommunications efficiencies corporate wide.
2/88 - 3/97 Computer Operations Manager
Reporting to the Vice President of Information Systems.
Responsible for coordinating computer operations in order to
maintain the production environment and customer service level
commitments for all three shifts. Works and coordinates with
vendors on all aspects of software, hardware and forms
inventory. Manages three computer operators.
. Designed and implemented formal help desk function which
successfully provided first level support for all developed and
purchased application software and hardware.
EDUCATION
1986 Northeast Wisconsin Technical College, Green Bay, Wisconsin
Associate Degree in Data Processing.
TRAINING &
AWARDS 2008 & 2009 Sales Education - GE Telligence Nurse Call
2006. Best New Business Partner - Westbrook
Technologies (Team 2005)
2005. Sales Education - Westbrook University
2004. CDIA+ Certification (Certified Document Imaging
Architect)
2004 General Territory Sales Leader (2003)
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