Customer Service Representative
Resume:
Victoria N Gaston
Palestine, Texas 75803
abjreg@r.postjobfree.com
Objective: To obtain a position as a home based data entry specialist so I can utilize and enhance my current skills with a
company offering flexibility while I complete my Bachelor’s Degree.
Experience:
September 2009 to February 2010
J Mar and Associates (Maximus) Athens, Texas
Customer Service Representative
* Research Texas Works cases to inform clients of eligibility status, dates, and benefit amounts for SNAP, Medicaid,
and TANF cases
* Provide clients with information needed by Texas Works Case Advisors to complete applications for assistance
November 2008 to June 2009
eTelecare Global Solutions (AT&T Warranty Center) Jacksonville, Texas
Customer Service Representative
* Troubleshoot wireless device issues to resolve minor problems
* Warranty exchanges for AT&T wireless customers
August 2005 to January 2008
Texas Energy Support (TXU Energy) Palestine, Texas
Senior Analyst/Remittance Processor
* Investigate and correct customer payment records due to misapplication during the payment posting process
* Train new employees in the remittance processing department
* Act as primary contact for bank representatives, third party payment vendors, and customer service representatives
regarding customer disputes of payments
February 2005 to August 2005
Manpower (DHL) Houston, Texas
Imaging Clerk
* Scan invoices and payments to update payment records in the system
* Correct any data entry errors made on accounts during the imaging process
* Encode checks and money orders for nightly bank deposit
* Complete nightly bank deposit
April 2002 to October 2003
HMO Blue (Blue Cross Blue Shield of Texas) Houston, Texas
Claims Examiner II
* Research and resolve holds on claims submitted by medical providers and hospitals for payment
* Coordinate Medicare, Medicaid, and commercial insurance benefits to determine primary or secondary coverage
* Research member benefits and billing history to determine HMO or Point of Service coverage
* Verify and adjudicate medical claims for payment in conjunction with eligibility, provider and referral/pre-
certification status
January 2001 to April 2002
Blue Cross Blue Shield of Texas Palestine, Texas
Power Entry Operator
* Data entry of medical claim information in preparation for claim research
* Research member eligibility
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