Customer Service Assistant

C herita D. M uhammad

**** ***** ***** ***

C hicago I llinois 60628

H ome 773-***-**** ) Cell (773 –655 2978)

Objective

I am a dedicated professional who provides assistance in the fields of education,

health care and customer service. I am recognized for the following…..

• Flexible

• Dedicated

• Resourceful

• Proactive

• Creative

• Great Communication Skills

Employment H istory

Rennaissance Par k South Nu rsing Center September 2004 –

October 2009

Guest Services D i rector

Responsible for overseeing the day to day operations of the facility, staff and

corporate office. Insure all residents and their families are taken care of in every

aspect of care. Completed mandatory documentation, attend daily managers

meeting, weekly marketing meetings. Trouble shooter for any issues and concerns

f rom residents, families and staff. Assit Admissions Director in any tours giving to

potential clients and families tours of the facility. Liason for Family Council.

Special Care (Alzheimer) Unit D i rector

Responsible for implementing daily programming and day to day operations on

Special Care Unit, documentation, coordinate monthly activities. Trained new and

existing staff on policy and procedures on Special Care Unit. Educate community

and families on Dementia.

Chicago Public Schools

Yale Elementa ry August 2000

– J une 2004

Teacher Assistant, Special Education Assistant and Counselor Assistant

Assisted students in understanding and completing classroom assignments, provide

t u toring services and supervised students during lunchroom and playground

activities. Provided security functions within the school, prepared bulletin boards

and displayed student in extra curriculum activities.

Northwestern Law School Jan 1990-

J an 1991

Admissions Clerk

Responsible for the upkeep of student files, and provided customer service by

answering telephones, scheduled appointments for new admissions.

Education

Chr istian Fenger H igh School June

1989

Olive H a rvey College August 2003

– P resent

C ertificates

People First Skills Certificate

12 Hour Dementia Training Certificate

12 Credit Hours of Childhood Development

Special Activities

Double Dutch and Girls Softball Coach, Dance Team Choreographer

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