Latoya Long

**** * *** ****** Home717-***-****

Harrisburg, PA 17110 Cell (717)602-

2713

OBJECTIVE: To obtain a permanent position that will enable further advancement.

WORK EXPERIENCE: Bureau of State Employment (ATS) Harrisburg, PA 17105

2/2010- Present Limited Term Clerk

• 6/2010-Present PA STATE POLICE Harrisburg, PA 17103, Currently serving as

Receptionist/ Personnel Records Clerk in the PSP Bureau of Human Resources.

Organizes, sorts, copies and files a large volume of confidential employment and

occupational health documents for more than 6000 active personnel and thousands of

separated personnel. Retrieves documents from hardcopy files, archives and scanned and

microfilmed formats, arranges review of or provides information from files to authorized

individuals, updates records-related databases and spreadsheets in Microsoft Excel.

Answers telephones and direct calls to correct personnel, greets customers, research data,

sort, retrieve and deliver mail, respond to correspondence through email Microsoft

Outlook, Scan, copy and fax various documents.

• 5/2010-6/2010 Dept of State, Professional Compliance Office Harrisburg, PA 17105,

Serve as Clerk Typist, typing letters, creating MCARE folders, creating folders of

complaints, filing, scanning and copying documents, assist in special copying projects,

provide backup support in mail duties due to large volume of incoming mail, stuffing

envelops and mailing certified and registered mail, answering voice messages, providing

back up support to answer complaint hotline, enter data on computer software,

communicate effectively with other employees about files and documents.

• 2/2010-5/2010 State Employees Retirement System Harrisburg, PA 17103, served

as receptionist, answer voice messages and direct messages to correct personnel, enter

data on SERIS, update health and billing information, address changes and death

matches, sent out various forms upon request, put SERS handbooks together and mailed

them out to state employees, fax, scan, and shred documents, assist with special copying

projects for meetings, stuff envelops and mail hundreds of correspondence to members.

McDonalds Harrisburg, PA 17101

3/1998-1/2007 Crew Leader

• Train new Hires

• Cashier, assure quality customer service

• Completed Servsafe food safety course

• Crew member of the year 2000

• Maintain food safety in grill team

• Inventory and stock rotation

Wachovia National Bank Harrisburg, PA 17109

5/2001-11/2001 Teller

• Cash Handling, cashing checks

• Issuing cashiers check, money orders and travelers cheques

• Balancing drawer, inputing data, filing documents

• Answering phone lines

• Cross selling bank products and services

• Referrals and sales

EDUCATION: Harrisburg High School Harrisburg, PA 17101

1997-2001 High School Diploma

Harrisburg Area Community College Harrisburg, PA 17103

2001-2002 Paralegal Studies 30 Credit Hours

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