Customer Service Human Resources

DeVoye Fraser

**** ******* *****, ****** ****, FL 32003 Home: 904-***-****/ Cell:

904-***-**** Email: abjrcl@r.postjobfree.com

PROFESSIONAL OBJECTIVE

A position that will allow me to apply my business experience and education

to assist the company in the accomplishment of its goals.

HIGHLIGHT OF QUALIFICATIONS

. Very strong interpersonal and communication skills

. Works equally well one-on-one or in team setting

. Enjoy making presentations that contribute to company goals through

strategic problem resolution, team building, and research development.

. Resourceful and detailed-oriented; skilled problem-solver.

. Proficient computer skills include Microsoft Office (Word, Excel,

PowerPoint, Access, and Outlook), Internet Explorer, and Adobe

Illustrator.

. Possess ability to type 60 WPM

EDUCATION

Everest University, Bachelor of Science -Business Management

Expected Date of Graduation: April 2012

Significant Coursework: Business Ethics, Human Relations in Management,

Management of Human Resources, Workplace Continuity and Contingency

Planning, Labor Relations and Collective Bargaining

Everest University, Associate of Science -Business Management

Conferred: March 2010

G.P.A: 3.60

Achievements: President's List, Dean's List, Certificate of Perfect

Attendance

EXPERIENCE

. Everest University Orange Park Campus July 1009 -

Present

Federal Work Study

First Impression Ambassador for Career Services, Coordinate and

schedule appointments, Provide excellent customer service to students

and visitors in the Career Services Department, Order and distribute

office supplies, Organize and maintain office files, Ensure files are

in compliance for accreditation.

. Bermuda Police Service Bermuda January 1999 - December

2005

Station Duty Officer

Implemented superior customer service by managing multi-line phone

system efficiently and effectively, Monitored police radio system in

order to notify necessary personnel of important changes, Organized

and maintained official daily documentation, Responsible for updating

daily records of prisoners, Kept accurate records of prisoner's

property, Greeted lawyers and visitors to the station in a pleasant,

diplomatic and sometimes firm tactful manner, while providing

increased station security.

. Salvation Army Bermuda June 1998 -

December 1998

Secretary to Divisional Commander

Executed superior customer service by managing multi line phone system

efficiently and effectively, Actively greeted all visitors in a

pleasant professional manner, Implemented and improved daily records

of appointments and meeting schedules, Stream-lined mail distribution,

Generated correspondence and administrative documents and reports.

. Bermuda Police Service Bermuda December 1987 - November

1995

Secretary to Police Chief Inspector

Provided personal support to the Chief Inspector, Entrusted to

organize and maintain personnel files, Implemented and improved daily

processes of scheduling and coordinating appointments and meeting

schedules, Maintained accurate details and provided recommendation for

courses and development training for officers, Provided administrative

support to all officers for court appearances.

VOLUNTEER EXPERIENCE

Fleming Island High School, Parent Volunteer

Assist faculty members during school activities and serve as a mentor to

empower students to make positive life choices that enable them to maximize

their personal and academic potential.

AFFILIATIONS

Everest University Igniter, Ambassador 2009 - Present

Alpha Beta Kappa, Member 2009 - Present

Future Business Leaders of America of Phi-Beta Lambda, Member 2009 -

Present

National Honor Society, Member 2009 - Present

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